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Key Account Manager (m/w/d)

Location: 

Köln, DE, 50670

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

We are looking for a highly motivated and experienced Key Account Manager to oversee and grow strategic customer relationships in the vending and beverage sector across the DACH region and the Netherlands. This role requires a commercially driven professional with a strong background in the food & beverage industry and a proven ability to manage complex accounts.

 

Key Responsibilities

  • Manage key accounts including coffee roasters, vending operators, and distributors in Germany, Netherlands, Austria, and Switzerland
  • Drive revenue growth and meet defined KPI targets for assigned customers
  • Expand existing customer relationships and identify new business opportunities
  • Lead contract negotiations and implement pricing strategies
  • Coordinate cross-functional collaboration with international teams
  • Oversee forecasting, budget planning, and performance tracking
  • Represent the company at trade fairs and industry events
  • Monitor market trends and competitor activities to inform strategic decisions

 

Objectives

  • Ensure high levels of customer satisfaction
  • Achieve sustainable growth in sales volume and profit margins

 

Required Qualifications & Experience

  • University degree preferred or equivalent professional experience
  • 8  years of experience in the food & beverage industry (branded goods or private label), managing key accounts in out-of-home, retail, or industrial channels
  • Proven success in international account management

 

Desired Skills & Competencies

  • Strong analytical and structured approach with solid business acumen
  • High level of reliability, integrity, and personal engagement
  • Solution-oriented mindset with a proactive, results-driven attitude
  • Team player with a collaborative and constructive working style
  • Fluent in German and English (spoken and written)
  • Proficient in MS Office and Salesforce
  • Strong commercial drive and a “hunter” mindset

 

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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