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Customer Supply Chain Manager DACH

Location:

Köln, DE, 50670 Zurich, CH, 8005

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role

The Customer Supply Chain Manager is a crucial role to enable the operating model and ensure the Customer Supply and Development organization sits close to markets & customers. The role will be instrumental to deliver customer service objectives and drive stickiness with our customers to enable long-term growth.

The role will heavily interact with commercial/sales leaders in the markets and key customers to generate deep insights to support the country cluster strategic priorities. The Customer Supply Chain Manager will take accountability for driving performance improvements in local supply chain activities and to deliver improved service and cost-to-serve.

Key responsibilities include

This role will play a pivotal role in partnering with the respective Country cluster Managing Directos to deliver upon the country cluster customer service & volume objectives and enable growth by driving excellence in execution and building strong relationships across the internal & external network (enabling the new operating model)
Primary focus is on supporting the commercial business development of the country cluster by delivering reliable and responsiveness service
Owns and develops the Country cluster supply chain strategy and route to market by identifying and balancing key drivers from an economic, industry, customer and competitive landscape perspective
Leverages and actively manages the Global Business Services process towers & teams and act as an advocate for E2E integration and efficiency
Active relationship management and engagement with Global planning & logistics functions, Regional supply chain teams and operations. Primary point of contact for all Supply Chain related items in the Country cluster.
Ensures local market intelligence and day-to-day operations are in line with global, regional and local goals (e.g. SLAs, budgets, lead times, …)
Owns the Cluster country supply chain budget & service level
Actively participates in the demand validation and sign-off of the Country cluster
Develops joint business plans with key customers and enables customer intimacy & proximity
Supports the development of robust weekly plans and forecast consumption assumptions; leads the country cluster S&OE discussions
Delivers NPI within the Country/cluster (incl management of obsolete or outlet inventory)
Be the SPOC of the Country cluster for any Global/Regional projects
Ensure Global/Regional processes and policies are implemented and adhered to

About you

Min 15+ years of overall experience including 10+ years of relevant domain experience in F&B/FMCG industry
Post graduate in any business / supply chain discipline

Hands-on, data driven
Problem solving skills through root cause analysis
Proficient in English
Strong communication & presentation skills
Commercially savvy and balanced professional (excels in expectation management)
Ability to lead and manage change in a complex environment

Proactive and collaborative approach, demonstrated people leadership via direct and indirect influencing
Experience in leading customer facing functions set-up/scale-up/transformation
Critical thinking, ability to spot trends and work with large data, multiple stakeholders and challenging context
Direct experience in continuous improvement of supply chain processes and systems

Can work across diverse sales personalities and needs of various business units and customers
Energetic, enthusiastic and have the capacity to apply extra effort when the occasions demand
Ability to bring people together, set common agenda and drive change in an collaborate way
Independent and self-driven personality
Skills to create internal and external partnerships across the organization and manage interfaces
Demonstrated experience in leading successful & sustainable change management for customer centric supply chains
Builds deep customer understanding and relationships
Close collaboration between different functions with a common business language
Shared accountability to provide relevant inputs for the next process steps
Ability to lead, guide and develop a small (remote) team (3 people)
Business acumen, capable of presenting logical and well-structured proposals

Location : flexible in Western Europe, with at least 2 days in Köln office

Travel : Travel requirements: 10 to 15% and frequent customer visits & reviews

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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Job Segment: Supply Chain, Logistics, Supply Chain Manager, Supply, Relationship Manager, Operations, Customer Service

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