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Customer Collaboration Lead DACH (m/w/d)

Location: 

Köln, DE, 50670

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

Customer Collaboration Lead

 

Barry Callebaut is seeking a customer-focused supply chain professional to lead collaboration with strategic accounts across Western Europe. This role is pivotal in ensuring product availability, optimizing planning processes, and delivering outstanding service performance.

 

Role Overview
As Customer Service Collaboration Lead, you will act as the primary interface between Barry Callebaut and key customers, ensuring smooth operational execution and proactive communication. You will be responsible for aligning demand and supply planning, leading service-level reviews, and driving continuous improvement initiatives across the supply chain.

 

Responsibilities

  • Build and maintain strong relationships with strategic customers, understanding their business needs and expectations
  • Represent customer priorities in internal planning forums (S&OP/S&OE) and ensure alignment across functions
  • Review and challenge customer demand forecasts to improve accuracy and reliability
  • Collaborate with planning, production, and customer service teams to develop robust supply plans and contingency strategies
  • Monitor service KPIs (e.g., OTIF, fill rate) and lead initiatives to improve performance
  • Coordinate joint planning activities, including seasonal campaigns, product launches, and delivery optimization
  • Promote digital integration (e.g., EDI, VMI) and streamline data exchange processes
  • Ensure compliance with service level agreements and manage customer-specific projects

 

Qualifications

  • University degree in Supply Chain, Logistics, Business, or a related field
  • Minimum 5 years of experience in customer-facing supply chain roles, preferably in FMCG or food industry
  • Strong knowledge of demand planning, production planning, and supply chain execution
  • Experience working with 3PL providers and understanding of their operational models
  • Proficiency in SAP (APO, BW, Production), Excel/Google Sheets; OMP experience is a plus
  • Fluent in German and English

 

Key Competencies

  • Excellent stakeholder management and communication skills
  • Analytical mindset with a proactive, solution-oriented approach
  • Strong organizational skills and attention to detail
  • Ability to work independently and manage multiple priorities under pressure
  • Comfortable working in cross-functional and international teams

 

What We Offer

  • A dynamic, international work environment with a strong focus on collaboration and innovation
  • Direct impact on strategic customer relationships and supply chain performance
  • Opportunities for professional growth and cross-functional exposure
  • Occasional travel to Barry Callebaut sites and customer locations across Western Europe

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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Job Segment: Logistics, Supply Chain, Supply Planner, Demand Planner, Operations, Bilingual

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