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Account Manager

Location: 

Köln, DE, 50670

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

The Account Manager will acquire new customers and further develop existing clients in the segments of artisan bakery, pastry, chocolaterie, and confectionery. This is a home-office-based position, with approximately 80% field activity expected.

 

Responsibilities

  • Establish and expand Barry Callebaut and its brands as the No. 1 partner for chocolate and cocoa products in the above-mentioned segments.

  • Acquire new customers and maximize potential within existing contacts in the Gourmet division: artisan bakery, pastry, chocolaterie, and confectionery.

  • Value selling of our entire portfolio: innovative product concepts, technical application support and consulting, and marketing support both at POS and digitally (including social media).

  • Build and strengthen sustainable, long-term, and reliable customer relationships.

  • Proactively collaborate and communicate with Marketing, Customer Care, and the Chocolate Academy Center™.

  • Support customers in their forecast planning.

  • Maintain accurate and up-to-date data in the CRM system (Salesforce).

  • Conduct competitive analyses and monitor market trends.

 

Qualifications

  • Experience in bakery, pastry, chocolaterie, or confectionery, or comparable sales experience in the relevant market.

  • In-depth knowledge of the described segments and a strong network within regional decision-making structures on the user side.

  • Proven sales experience in the artisan food sector, ideally in chocolate or bakery products.

  • Fluent in German; good command of English.

  • Proficient in MS Office, especially Excel.

  • Experience with CRM systems; knowledge of Salesforce and SAP is an advantage.

  • Entrepreneurial mindset, customer orientation, self-motivation, solution-driven approach, perseverance, passion, and team spirit.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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