Sales Support South Africa


Johannesburg, GT, ZA, 2191

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 11,000 passionate Employees working in more than 35 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!


The Sales Support manages the day-to-day administrative activities of the sales team so that the organization’s sales force is effectively supported and all sales transactions are processed efficiently, accurately and economically. Supports either the Global or Regional Account Managers and defined account team as required including creation of presentations. Further the incumbent is responsible to address customer needs and questions and work with Barry Callebaut resources to ensure timely follow-up. Answers incoming new customer inquiries and provide accurate information regarding interrogation about our product and alternative solution as available.


Organize Account meetings and take care of practical arrangements for any customer site visit. Take minutes at meetings as required and distribute in a timely manner. Support any of the assigned Account Managers in the following sales tasks: Customer demand forecasting, Contract Management, Solving pricing issues / invoice queries, actively manage aged stock list and push sales directly or through account team. Update salesforce and master data as required for account changes and contact detail changes. Provision of product information to customers e.g. brochures, specifications. Circulation and communication of market data on request from customers. Handle customer creation requests and enter sample requests on the database and check that they have been executed in a timely basis. Be responsible for chasing and coordinating the response to group information requests. Work with Account Managers to develop in-depth customer knowledge of his customer base. Monitor the status of sales administration activities to identify problem areas and adapt procedures to improve the overall performance of the team. Liaise with functional or operational area managers (for example in sales, marketing, finance, supply and logistics) to ensure that sales administration activities are integrated with other parts of the business and appropriate for current and future sales and marketing activities. Support with basic enquiries, sales activities e.g. training days, visits, sample requests. Actively help to manage email traffic from the accounts to provide a fast and timely response on behalf of the Account Manager. Coordinate follow up of all projects for the key accounts and ensure that relevant deadlines are met.


Diploma / Bachelor Degree in a technical/commercial subject or equivalent vocational education
Experience in a Sales Environment
Proficient in MS Office Suite
SAP knowledge preferred
Strong numeracy skills
Excellent organizational and communication skills
English - Basic

If you want to learn more about Barry Callebaut, please find further information here.

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