Head of Callebaut Chocolate Academy South Africa

ABOUT THE ROLE 

Responsible for the management and strategy planning of the Chocolate Academy. Focusing on training and engaging with our customer groups, to transfer knowledge, skills and raising awareness of the chocolate processing opportunities through the development of recipes and menus and if appropriate and in conjunction with the sales team promotions.

KEY RESPONSABILITIES INCLUDES

 ● Plan and organize the Academy Calendar.

 ● Negotiate Academy Budget and Monitor throughout the year.

 ● Cost out and monitor the total cost of individual courses.

 ● Liaise with all local Ambassadors with reference to tutor training at the Academy and Demonstrations

 ● Enroll and speak to all course attendees

 ● Manage Academy Technician: Workload / training development.

 ● Manage Academy Assistants: Workload / training development.

 ● Assist and make any product for both the Industrial and Gourmet Sales Force to aid their job in selling products to direct accounts.

 ● Oversee Gourmet Direct Account Visits.

 ● Assist when requested with Industrial Account Visits.

 ● Develop recipes and new ideas to launch new products in the market

 ● Host and plan product demonstrations by liaising with sales, distributors and marketing

 ● Technical troubleshooting for customers

 ● Manage a team of chefs and admin in-line with chocolate academy guideline 

ABOUT YOU

 ● Bachelor's degree in food industry or a related field

 ● 5 years of work experience management role

 ● Must be a self-starter and driven

 ● Excellent communication and interpersonal skills

 ● Excellent knowledge of English

 ● Knowledge of accounting, data and administrative management practices and procedures

 ● Must be proficient with Microsoft Office and Google products

 ● SAP knowledge preferred

 ● Experience in customer relationship management, in particular at large and complex organizations

 ● Proven experience inside a chain

 ● Proven experience with project development

 ● Ability to convince stakeholders engaging cross functional teams

 ● Expertise into products

 ● Understanding of the full manufacturing chain of the products

 ● Technical background in food

 ● Understands of operational challenges of the target customer

 ● Strong organizational and time management skills, and ability to prioritize

 ● Must have exceptional attention to detail

 ● Strong problem-solving skills and analytical abilities

 ● Dedication to BC Values

 ● Strong business acumen

 ● Translating market and consumer insights into appealing concepts and actionable plans

 ● Analytical skills

 ● Communication skills

 ● Creativity and passion for food

 ● Personal usage and experience in leveraging CRM tools / salesforce.com

● Naturally curious

● Inspiring and confident communicator able to build strong customer relationships

● Innovative and willing to take risks

● Stakeholder management

● Strong influencing skills

● Team player

● Inspiring leader for cross functional group of peers

● Persistent in translating vision into action

● Agile, open to change

● Positive mindset

● Able to deal with ambiguity

● Combining hands-on mentality with strategic view