Customer Care Specialist
Location:
Ataşehir - Istanbul, 34, TR, 34149
Job Type:
Job Description:
· Take the customer orders and create in the system
· Communicate factory, planning team or warehouse for the production plan of the orders
· Organize the transportation and prepare delivery note
· Check the stocks in warehouse invoice for the orders
· Act as the customer’s central contact with Barry Callebaut
· Act in tandem with sales to respond to the customer's needs
· Track and implement improvements for Order to Cash Process where needed
· Make adjustments or suggest alternatives if the order agreements do not work out as planned
· Steer the other departments to ensure maximum respect of the agreements reached with the customer
· Guarantee quality services, have sample knowledge of the customer's activities and permanently building a good understanding with the customer
· When the order arrives check contrat availability for spesific customer (transport cost/payment term vs)
· Execute credit/debit note process with related parties
· Enter the customers complaints and customer documentation requests to the system, then contact with the customers about outputs
· Execute Customer Satisfaction Survey Process to Provide a Customer Expectation Management
· Tracking current Information Technologies needs which support order entry, e-delivery note and e-invoice processes and call action to related parties to implement
those needs according to business urgency
· Report OTIF reports ve follow up KPI’s
Qualification:
· University Degree,
· 3 years experience in similar positon
· Should have MS Office and ERP (SAP etc.) knowledge
· Solution oriented, good co-operation, communication skills, customer focus
· English-advanced level
Job Segment:
Supply Chain, Warehouse, Supply, Engineer, Customer Service, Operations, Manufacturing, Engineering