Customer Care Specialist


Ataşehir - Istanbul, 34, TR, 34149

Job Type: 

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

Job Description:


· Take the customer orders and create in the system
· Communicate factory, planning team or warehouse for the production plan of the orders
· Organize the transportation and prepare delivery note
· Check the stocks in warehouse invoice for the orders
· Act as the customer’s central contact with Barry Callebaut
· Act in tandem with sales to respond to the customer's needs
· Track and implement improvements for Order to Cash Process where needed
· Make adjustments or suggest alternatives if the order agreements do not work out as planned
· Steer the other departments to ensure maximum respect of the agreements reached with the customer
· Guarantee quality services, have sample knowledge of the customer's activities and permanently building a good understanding with the customer
· When the order arrives check contrat availability for spesific customer (transport cost/payment term vs)
· Execute credit/debit note process with related parties
· Enter the customers complaints and customer documentation requests to the system, then contact with the customers about outputs
· Execute Customer Satisfaction Survey Process to Provide a Customer Expectation Management
· Tracking current Information Technologies needs which support order entry, e-delivery note and e-invoice processes and call action to related parties to implement
those needs according to business urgency
· Report OTIF reports ve follow up KPI’s



· University Degree,
· 3 years experience in similar positon
· Should have MS Office and ERP (SAP etc.) knowledge
· Solution oriented, good co-operation, communication skills, customer focus
· English-advanced level

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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