Process Order Management Expert

Overview

The Zurich-based Barry Callebaut Group is the world’s leading manufacturer of chocolate and cocoa products – from sourcing and processing cocoa beans to producing the finest chocolates, including chocolate fillings, decorations and compounds. The Group runs more than 60 production facilities worldwide and employs a diverse and dedicated global workforce of more than 13,000 people. The Barry Callebaut Group serves the entire food industry, from industrial food manufacturers to artisanal and professional users of chocolate, such as chocolatiers, pastry chefs, bakers, hotels, restaurants or caterers. The global brands catering to the specific needs of these Gourmet customers are Callebaut® and Cacao Barry®, Carma® and the decorations specialist Mona Lisa®. The Barry Callebaut Group is committed to make sustainable chocolate the norm to help ensure future supplies of cocoa and improve farmer livelihoods. It supports the Cocoa Horizons Foundation in its goal to shape a sustainable cocoa and chocolate future.

The Process Order Management Expert will be a key driver in advancing process order (PO) management practices across all manufacturing plants globally. This role is responsible for ensuring adherence to same-day PO closure, monitoring and steering change adoption and driving continuous improvement in Manufacturing Usage Variance (MUV). As part of the Manufacturing Performance Team, the role will collaborate with Power Users in the manufacturing plants, ensure accountability, enhance process discipline and promote a culture of operational excellence.

MAIN RESPONSIBILITIES & SCOPE

• Monitor and steer change adoption
  • Track global progress on the implementation of same-day process order (PO) closure across manufacturing sites.
  • Ensure local accountability for meeting same-day PO closure targets.
  • Analyze trends in MUV data to identify improvement opportunities and drive targeted actions.

• Support root cause resolution
  • Review and challenge the root cause analyses provided by sites to support their change journey.
  • Assist sites in resolving recurring issues and implementing corrective actions.
  • Provide expert advice on SAP process order management.
  • Develop and maintain consistent guidelines for local Power Users.

• Facilitate collaboration
  • Foster a global network of Power Users to encourage the sharing of best practices and lessons learned.
  • Participate in governance meetings to address issues and provide support.
  • Act as the central point of contact for Power Users, ensuring alignment and consistency across sites.

• Reporting
  • Ensure monthly progress updates are available on same-day PO closure implementation to leadership.
  • Highlight key challenges, actionable insights, and additional support needs.

Scope:

• Global Manufacturing

ESSENTIAL EXPERIENCE & KNOWLEDGE / TECHNICAL OR FUNCTIONAL COMPETENCIES

• University Degree in Engineering, Supply Chain Management, Operations, or related field.
• Minimum 10-12 years of experience, including 5-7 years in SAP process order management, manufacturing operations, or production planning
• Proven experience in driving process improvements and managing global change initiatives.
• Strong analytical skills and ability to interpret MUV and other manufacturing KPIs
• Ability to facilitate collaboration in a global, cross-functional team environment.
• Knowledge of Operational Excellence principles.
• Knowledge of SAP, MES systems
• Fluent written and spoken English
• 5+ years’ experience in SAP process order management, manufacturing operations, or production planning
• Manufacturing process knowledge
• Good command of SAP, MES and other supporting systems
• Track record on driving change management at global scale

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.