Temporary Customer Care and Masterdata Support


Heule-Kortrijk, VWV, BE, 8501

Job Type: 

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role:

This is a temporary role for 9-12 months for our chocolate decorations site in Heule, Kortrijk. For almost 30 years, IBC has been specialized in food decorations and colorants: printed transfer sheets, seasonal chocolate decorations, and personalization for all applications. Our team of designers creates on-trend designs throughout the year and on request.


●    The role of Customer Care Agent means providing efficient, quick, and friendly service to customers as well as building strong relationships with them. For this specific temporary CCA function you will help support the Customer Care team with administrative tasks.
●    The support role for Master Data is an administrative role as well.

Responsibilities include:

- Analyses of different lists out of our ERP system;
- Check of price lists and upload new/altered prices;

- Code creation in our existing ERP system (back-up MD);
- Input of several stock corrections, usage of materials, scrapping of expired stock;
- (Private) label creations, solving unexpected label issues, contact with label supplier and label maintenance company;
- Register new orders from customers that are sent to us via email or over the phone;
- Request design proposals to the design team and do a close follow-up;
- Send invoices, order confirmations etc. to customers via email;

About you:

●    Preferrably a Bachelor's degree 
●    Experience in a commercial role is a plus
●    You aim for the highest level of customer service and are commercially-minded
●    You value and ensure quality
●    You are a communicative, flexible team player
●    You have a flexible and eager-to-learn mindset
●    Good knowledge of Excel is a plus
●    SAP and Navision knowledge is a plus
●    Languages: fluent in Dutch & English

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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