Quality Control Medewerker

About the role

The Role of the QA coordinator is to maintain and improve the quality management system and ensure customer satisfaction regarding Quality. This is done by ensuring that adequate policies and procedures are followed in production in order to meet regulatory and customer requirements. Also by providing professional and timely answers to customers’ requirements, questions and complaints.

Key responsibilities 

• The QA coordinator is part of the local QA team and is also the back-up in case of absence of the QA Manager;
• You are the voice of quality on the shopfloor and also respect and promote people safety standards and support the QA manager in crisis management;
• You drive change within the production area to achieve improved quality standards and investigation of non-conformances and complaints. Improvement areas may be identified using trend analysis and statistical data, defined and followed up via project management resulting in creation of concrete action plans;
• Supporting improvements of IBC system and help maintain the Quality Documentation System (QDS);
• Aim for the highest service and provide expert advice to customers (e.g. questionnaires, specifications);
• Supervise the correct approval of labels and artwork in the global QDS;
• Drive the implementation of customer requirements into BC quality systems by analyzing customer inquiries to identify recurring questions/topics/issue and areas where customer service can be improved;
• QC of incoming goods, CCP’s, process parameters. Act as a primary point of contact for the shop floor, proactively supporting the factory and other functions to achieve compliance with the required standards;
• Initiate and participate in quality related improvement and problem solving, food safety teams using root cause problem solving tools such as 5-why, Ishikawa analysis to non-conformance and complaints. You lead with continuous improvement on the shopfloor, looking at Go4Zero;
• Supplier technical point of contact: Ensure all information is updated in time and archived. You are the owner of the process for supplier complaints. Also coordination with the external labs;
• Ownership in improvement projects: Via projects with tests on the shopfloor you require knowledge of the products & processes. This way you implement improvement, enrol the QA strategy and support the factory and other functions to achieve compliance with the required standards.

About you

• 2+ years experience in a quality or food safety related function with a deep understanding of Food Safety, HACCP, GMP and problem solving principles;
• Experience in project management, Regulatory affairs;
• Experience with GFSI audits (FSSC22000), sustainability (RSPO, UTZ, FT) and religious audits (Kosher, Halal);
• Bachelor or Master in Food Science, Nutrition, Chemistry, Engineering or equivalent;
• Languages: Dutch, French and English.