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Customer Quality & Quality In Design Manager

Location: 

Halle, BE, 1500

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role:

As Customer Quality & Quality in Design (QID) Manager, you ensure that quality and customer requirements are embedded into our products, processes and factory design from the very beginning. You play a key role in translating customer expectations into robust factory execution while driving continuous improvement and customer satisfaction at site level.
You act as the link between customers, engineering, CI&TS, sales and plant operations, ensuring that customer feedback, complaints and quality requirements are handled effectively and built into new product introductions and transfers.

 

Key responsibilities:

  • Monitor and analyze customer feedback, complaints and quality KPIs to identify trends and improvement areas.
  • Support Customer Care with input and feedback to resolve customer cases and complaints.
  • Act as the factory point of contact for customer quality topics and expectations.
  • Participate in customer audits and drive improvement actions at factory level
  • Ensure Barry Callebaut quality standards and customer requirements are integrated into new product introductions (NPI) and product transfers (PTF).
  • Collaborate with Product Development, Engineering and Project teams to translate customer needs into factory‑ready designs.
  • Participate in NPI/PTF reviews and perform quality risk assessments related to product, process, ingredients and equipment.
  • Lead root cause analysis (RCA) and corrective actions for design‑related quality issues.
  • Review customer quality performance and present findings to factory management.
  • Lead or support customer‑driven quality improvement projects.
  • Act as Quality Culture advocate, promoting customer focus, compliance and continuous improvement.
  • Collaborate closely with the QA Performance & Projects Manager on interrelated initiatives.

 

About you:

  • Bachelor’s degree in Chemistry, Biology, Microbiology, Food Science, Industrial/Business Engineering
    (or Engineering degree with 5+ years experience in food quality).
  • Minimum 3 years of experience in quality, CI&TS, operations, engineering or process roles within food manufacturing.
  • Strong knowledge of food safety systems including HACCP, GMP and Pathogen Environmental Monitoring.
  • Experience with GFSI standards such as FSSC 22000 or BRC (formal training required).
  • Previous exposure to customer interactions is a strong asset.
  • Strong analytical, communication and stakeholder‑management skills.
  • Able to manage multiple projects, work under pressure and drive results in a complex factory environment.
  • Servant‑leader mindset with strong customer focus.
  • Proactive, rigorous and demanding when it comes to quality culture.
  • Team‑oriented, flexible and adaptable.
  • Confident communicator with solid influencing skills.

 

We offer:

  • 38 days of annual leave
  • Flexible working hours,
  • Meal allowance - €8 per worked day.
  • Eco‑cheques - €250/year.
  • Transport allowance.
  • Bicycle allowance - €0.37/km.
  • Group insurance (pension & risk coverage).
  • Health insurance for you and your family.
  • Dental care for you
  • A key quality leadership role in one of Barry Callebaut’s strategic production sites.
  • An international environment with strong collaboration and local ownership.
  • Real impact on customer satisfaction, product quality and future factory design.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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