IT Technician, Ecuador


Guayaquil, G, EC, 593

Job Type: 

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

POSITION TITLE: IT Technician, Ecuador


REPORTING TO: IT Supervisor, LATAM North


LOCATION: Guayaquil-Durán-Ecuador




The Zurich-based Barry Callebaut Group is the world’s leading manufacturer of high-quality chocolate and cocoa products – from the origination and processing cocoa beans to producing the finest chocolates, including chocolate fillings, decorations, and compounds. The Group runs more than 59 production facilities worldwide selling in 140 countries and employs a diverse and dedicated global workforce of over 11,500 people.


The Barry Callebaut Group serves the entire food industry, from industrial food manufacturers to artisanal and professional users of chocolate, such as chocolatiers, pastry chefs, bakers, hotels, restaurants, and caterers.


Job Summary.-

The role of the technician is to support the data-processing environment of Barry Callebaut North America.  This includes assisting in the planning, installation, configuration, maintenance and optimization of equipment and software while minimizing the downtimes. The technician must also analyze, diagnose, solve and document problems as they occur. 

Main focus is on region North America, but being a member of the Corporate IT team he (she) contributes to the new developments, improvements and maintenance efforts for the entire group. 

He (she) must be available for other responsibilities, projects and assignments and willing to participate in the general user support effort.


Technical Support Functions

  • Provide IT Primary Helpdesk services for Ecuador area facilities
  • Provide as needed support to remote laptop users and other BC facilities remotely   
  • Provide as needed support for local Audio/Video equipment
  • Provide as needed support for Samsung Smartphones to cellular users
  • Provide basic training to new employees on how to use Cisco IP Phones, Google Apps, network software, network printers, voicemail and other resources.
  • Configure, install and maintain Dell desktops/laptops, HP/Canon printers, monitors, Samsung Smartphones, Cisco IP phones, and all underlying peripherals and software as needed.
  • Create network accounts for new users by Windows Active Directory.
  • Reset user passwords as needed
  • Address user service request via Remedy Ticketing system
  • Provide periodic on-call and after hours support on a rotation basis

Technical Support Functions

  • 2 to 4 years work experience in IT providing helpdesk support in an office environment
  • College or technical school studies in related field a plus but not required
  • Experience in support of Windows 10, Windows 7, MS Office Products,
  • Experience in support of Gmail & Google Apps environment is a plus
  • Experience providing support in both wired and wireless environments
  • Experience with Software installations and Virus removals
  • Experience with Windows Active Directory required
  • Experience providing remote support to users required
  • Willingness to build up knowledge in Barry Callebaut specific tools
  • Excellent people, communication, and customer service skills
  • Ability to work under pressure and independently without constant supervision
  • Ability to take ownership of a project from start to finish
  • Ability to continually learn, work and keep up in a very fast paced  and continually changing environment
  • Must be willing to travel to Ecuador area facilities as needed.
  • Must speak and understand English.


We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

Job Segment: Maintenance, Manufacturing