Customer PD Manager Indonesia


Bandung, JB, ID, 40256

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 11,000 passionate Employees working in more than 35 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role

The customer PD manager drives the customer PD function within the country scope. Directs a team of PD technologists’ in-line with the overall R&D roadmap and business strategy. The customer PD manager acts as the face to the customer by advising customers in application and choice of the right product suitable for their setup. Ensures that technical support to existing and new customers is being provided. Creates new market opportunities by leveraging the customer network and product innovations. Runs training courses about the full product range and application for customers. Is responsible for the supervision and development of the members of his team and providing guidance in critical situations.


The scope of the activities cover:

Countries: Indonesia

Customers: FM (non-corporate Accounts and corporate Accounts) – Gourmet - Cocoa


Key responsibilities include

Be the face to the customer by advising customers in application and choice of the right product range, suitable to the installation and physical environment of the customers’ plants. Work closely with and advise Sales and Marketing linked to specific product or application need suitable to the brand’s operational footprint and align on product presentations. Prepare, participate to and follow-up meetings to gather and discuss the market, customer and end-user insights. Provide technical support to existing and new customers, and create new market opportunities – work together with PD Technical Services. Make sure that you maintain a good overview of customer capabilities, product portfolio, future projects, and launches. Assure the development of internal and external clients’ relations and maintain communication. The draft clear project brief for the Product Experts & Technical Lifecycle Management. Work with PD Product Experts to challenge customer requests. Establish continuous knowledge transfer from the customer to Product Experts, Technical Lifecycle Management and Technical Services. Present findings such as customer need and views internally to achieve shared goals. Ensure that a long-term application service is maintained and reviewed with all customers. Take the lead in organizing/running training, assigning the right people and involve other R&D functions where necessary – for customers and potentially internal staff as well. Jointly analyze with the Product Experts results obtained in the production of the samples produced on the pilot equipment. Supervise and develop the members of his team, and provide guidance in critical situations.

  • Obtain Insights to Better Understand Trends and Customer Needs and Generate Ideas; Translate Insights into Concrete Ideas for Specific Customers, e.g. Brainstorm between Product Experts, Technical Service,   Sales and Marketing on Customer Target Group for Newly Developed Product from Global or Regional R&D team
  • Demonstrate New Product to Customer and Check Interest, e.g. Inspiration Day, Customer Visit to Present New Product
  • Receive Request from Customer to Create a New or Modify an Existing Solution; Balance Time and Resource Effort vs. Benefits of the Request, e.g. Discuss Feasibility, Assess risks, Ensure Compliance with Business Standards. Define Application Types Conform Customers Specs
  • Collect Customer Feedback on Sample and Testings’ and Define Next Steps in Product Creation; Receive Customer Feedback on Industrial Trials and Define Refinements if Needed
  • Communicate and Align with Customer and Stakeholders on Project Content and Status
  • Perform Onsite and Offsite Customer General Trainings with the support of Product Expert / Application team
  • Provide Physically or Remotely Assistance to Industrial Trials at Customer for new products with the support of the Technical Service Team
  • Develop employees; create an individual learning plan
  • Stakeholders:  R&D VP, Snr Reg. Mgr, PD Technologists, Product expert team, Application team, Product Life Cycle team, Sales VP,  Sales managers, Marketing Director, Customers


About you

  • Bachelor / Master Degree in Business Administration, Food Science or similar
  • 7 to 9 years of experience in the food industry
  • Experience in Project Management & Leadership
  • Outstanding presentation skills
  • Experience in Sales or client interaction
  • Good knowledge of working tools (MS Office, Salesforce, SAP)
  • Fluent Business English
  • Fluency in Indonesia Bahasa is value add

If you want to learn more about Barry Callebaut, please find further information here.

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