Supervisor, QA

About the role: 

Barry Callebaut is a global organization poised for growth; a company that has embraced the vision to delight its customers while outperforming its competitors, a business that is committed to sustainability, has innovation in its DNA, is a leader in complex manufacturing and supply chain solutions, and is focused on being a best-in-class employer. Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living BC’s Values, and of course, loving chocolate.

The Quality Assurance Supervisor will be the main contact for all customer inquiries, requests, and complaints. The Supervisor will perform activities in accordance with the company and customer quality management systems and ensure the quality of the products by enforcing FSSC 22000 (food safety), HACCP, GMP (good manufacturing practices), quality policy, safety, and sanitation regulations.

Key responsibilities include: 

• Manage the workflow, delegate tasks, monitor and assess the work performance, provide support and guidance to direct reports and Quality office staff.
• Develop, implement, and coordinate food safety programs (including but not limited to HACCP, Food Safety Plan, Integrated Pest Management, CAPA, Hygienic Design) for the production facility.
• Certified Preventive Controls Qualified Individual (PCQI) and Hazard Analysis and Critical Control Points (HACCP).
• Support the implementation of corrective actions associated with identified gaps (both internal and external).
• Maintain and update policies and procedures; develop and conduct required and appropriate training.
• Perform trending analysis; identify non-conformances and opportunities across Food Safety Management System (FSMS) programs.
• Support and co-lead third-party and internal audits and their preparation and follow-up (FSSC 22000, Customer, Regulatory, Sustainability).
• Perform special projects as assigned (committees, continuous improvement, project lead, etc.).
• Collect, review, prioritize, and complete customer quality and food safety inquiries.
• Collect and review production activities and records in accordance with company and customer quality management systems. 
• Lead investigations, provide responses to, file and maintain records of, track, analyze, and trend customer complaints.
• Collect and verify standards and standard updates through SAP and production records.
• In the absence of the QA manager, represent FSMS and Processes.

About you:

• High school diploma, or equivalent, required. A bachelor's degree or associate’s degree in a discipline such as Food Science, Biology, Microbiology, or Chemistry, or equivalent, is preferred.
• At least 5 years of experience as QA/QC, including experience in the food industry or pharmaceutical industry.
• Experience working in a Manufacturing Facility.
• Knowledge and experience with HACCP, GMPs, FSMA, Food Defense, FSSC 22000 (or equivalent GFSI standard).
• Ability to drive projects to completion.
• Understanding of government regulations in relation to food processing.
• Excellent written and oral communication skills.
• A team player with strong leadership abilities.
• Strong computer skills (SAP, Google Workspace, Microsoft Teams, and Microsoft Office).

What you can expect from Barry Callebaut:

• Competitive salary and comprehensive benefits package
• Paid time off, plus generous holiday time
• Environment that welcomes workplace flexibility
• An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women’s Forum and the Racial Equality Forum!
• Ability to grow personally and professionally within an organization that values development and internal career growth
• Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all of our products.