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Sustainability Operations Manager

Location: 

Douala, CM, BP 570

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

Job Advert

 

 

About the Role:

 

Line Manager : Sustainability Operations Manager

Category : 10

Location : Yaounde

No of positions : 01

Type of contract : Full Time

 

The Sustainability Operations Manager is the engine that drives and develops our field level sustainability activities. This position coordinates our sustainability operations and acts as the focal person for program implementation. The successful candidate needs to be results driven and enjoy developing processes that focus on continuous efficiency, effectiveness and innovation.

 

Key responsibilities include:

 

  1. Operational excellence

 

  • Activity planning: develop annual plans for field activities based on customers programs, including certifications programs, KPIs, and budgets
  • Workplan management: define detailed workplans with timelines to ensure the effective timely execution of sustainability activities in liaison with the global and regional pillar leads
  • Budget & efficiency: oversee budget adherence and drive cost-effective procurement for all field activities
  • Targets achievement: ensure all operational targets are met within approved budget limits and timelines

 

 

  1. Field Team management

 

  • Leadership & performance: act as a role model, fostering a collaborative, high performance culture that aligns with Barry Callebaut’s values
  • Resource management: oversee the allocation and upkeep of equipment and materials to support team efficiency
  • Talent development: identify training needs and development opportunities to support team growth
  • People management: manage the performance evaluation and development plans of direct reports

 

  1. Program design and continuous improvement

 

  • Needs assessment: ensure that activities are needs driven, tailored to local needs and aligned with sustainability objectives
  • Program feedback: provide feedback on program feasibility and design to support improvements and scalability
  • Process optimization: drive standardization and process alignment, developing tools and Standard Operating Procedures (SOPs) to enhance program efficiency
  • Collaboration: work closely with regional and global teams to strengthen program delivery and impact

 

  1. Customers and stakeholder’s management

 

  • Client engagement: coordinate clients’ visits and events and prepare detailed trip reports
  • Internal collaboration: collaborate with internal stakeholders including Sourcing, Sustainability, M&E teams to ensure aligned efforts
  • Partnership monitoring: manage and oversee implementing partners to ensure deliverables are met according to contracts
  • Certification compliance: coordinate with Certification Bodies for all audit processes ensuring compliance with program standards

 

  1. Monitoring, evaluation and reporting

 

  • Data management: establish frameworks and tools for tracking operational and financial KPIs
  • Progress monitoring: monitor and report on budget adherence, KPI achievement and monthly/quarterly program updates
  • Audit preparation: lead third party verification processes for program traceability, data management, premium payments, and impact measurement
  • Reporting: ensure timely and accurate internal and external reporting on program results

 

 

 

About You: 

 

  • Minimum Master degree in Agronomy/ Natural Resource Management, Economics, or related field
  • Minimum 5 years’experience in agronomy, agriculture and sustainability program management
  • Good budgeting and cost management leadership skills in program execution
  • Good knowledge of cocoa certifications and verification schemes, or willingness to learn quickly
  • Good knowledge on global and local cocoa regulation
  • Basic knowledge on cocoa agribusiness 
  • Experienced in community development facilitation
  • Experienced in country cocoa industry dynamics and culture 
  • Experienced in Farm Service delivery model
  • Experienced in Project management
  • Good team player and team management skills
  • Good reporting skills 
  • Stakeholder management 
  • Good integrity and sense of ethics 
  • Proficiency with computer tools (Word, Excel) 
  • Bilingual (English and French) 
  • Driving license B with driving experience

 

                                                        

 

 

 

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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