Sensory Coordinator

About the Role:

Line Manager : Sensory Coordinator

Location : Yaounde

No of positions : 01

Type of contract : Full Time

The Sensory Coordinator has the responsibility to organize the tasting activities and to ensure the satisfaction of clients by finding solutions to their complaints. The Sensory coordinator is responsible for the documentary mastery following the documentation management procedure.

Within the QA Department, the Sensory coordinator organizes, the tasting activities and follow up the clients ranking of the product.

He/She is in charge of receiving and solving complaints of clients. And he/she creates and updates the references of the documentation. 

Key responsibilities include:

• Ensure that sensory analyzes of products are carried out on time and in compliance with analysis protocols and Good
• Laboratory Practices (GLP).
• Ensure that analysis records are well documented, verified and maintained. Ensure weekly backup of sensory evaluation data.
• Initiate root cause analysis of sensory deviations and customer complaints regarding taste, and implementation of corrective
• actions to avoid repetition of defects.
• Perform a weekly GLP (GLP) self-audit of the Sensory laboratory and ensure compliance with requirements
• Responsible for Sensory laboratory consumables and ensure that minimum stocks are maintained, that orders are placed on
• time and that there are no shortages.
• Ensure shipment of product samples according to schedule for analysis and verification (of the Sensory Profile) within the
• Group. Review reports/results, investigate deviations if necessary and take appropriate corrective actions to address the root
• cause.
• Plan and deploy the recruitment and training plan for new panelists and the retraining of existing panelists. Recommend
• Produce monthly reports on the progress of claims, causes and actions in place
• Create and update references for records as per the procedure
• Update internal procedures for document management
• Maintain roles and responsibilities for editing and approving documents in the QDS
• Disseminate monthly status update on QDS documents - local level
• Train the staff on the use of QDS when necessary (new employees, change of status of an employee, update of QDS functionalities...)
• Knowledge of application that permits to manage the client’s claims (Salesforce, Claim, etc.…)
•  Knowledge of application to manage the documentation (QDS preferably)
•  Skills in analysis of product

About You: 

ESSENTIAL EXPERIENCE

• Bac +3 /4 in Physics-chemistry, Microbiology, QHSE, or any related area
• Good knowledge of cocoa industry is an advantage.
• Good knowledge of documentation management. 
• 3 to 5 years of experience in a similar field,

TECHNICAL / FUNCTIONAL COMPETENCIES

• Experience in Managing clients complaints from end to end,
• Experience in laboratory analysis
• Strong communication skills
• Detailed knowledge of laboratory analysis,
• Results oriented without losing sight of discipline to process sustain results,
• Knowledge of latest quality and safety laws / regulations 
• Can prove strong focus on procedures (standardizing) 
• Knowledgeable in MS Office Suite, SAP Systems and other applications used in client
• Languages: English professional, local language.
• Strong attention to detail,
• Multitasking and time-management skills
• Interpersonal and communication skills
• Good problem-solving abilities
• Open minded, collaborative and team builder

INTERPERSONAL / LEADERSHIP COMPETENCIES

• Passionate and enthusiastic
• Motivated and hard-working
• Good resistance to stress,
• Timeliness,
• Spirit of synthesis and analysis
• Adaptability and tenacity
• Integrity, Team Spirit
• Results-orientated
• Responsiveness
• Stakeholder management
• Relationship and Listening to Needs
• Strength of proposal and creativity
• Intellectual Curiosity