Manager, Technical Sales Ice Cream/Dairy East


Chicago, IL, US, 60654

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role: 


Barry Callebaut is a global organization poised for growth; a company which has embraced the vision to delight its customers, while out-performing its competitors, a business which is committed to sustainability, has innovation in its DNA, is a leader in complex manufacturing and supply chain solutions and is focused on being a best-in-class employer. Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living BC’s Values and of course loving chocolate.

The Senior Manager, Technical Sales is the expert of one specific category within the Premium Decorations and Inclusions (“PDI”) range of products for ICE CREAM CUSTOMERS – Eastern US.    This position is responsible for the creation, implementation and follow up of projects with customers in order to support the sales with expertise. The Senior Manager, Technical meets with customers and provides support needed on project development and implementation.    Focus on Gertrude Hawk Ingredients, Mona Lisa and American Almond products.  

Key responsibilities include:     

●    Brings product expertise across different stakeholders for Barry Callebaut / PDI
●    Expert on ice cream customers and product solution expertise for ice cream.  
●    Acts as the Project Lead for ice cream and owner on customer’s request and project 
●    Interface between the market and operations, between stakeholders (internal and external), especially with Customer R&D and Sales for Barry Callebaut Ice Cream Customers
●    Form strong relationships with our Chefs to inspire our customers and drive growth opportunities
●    Identifies priorities within the portfolio and establishes project’s feasibility 
●    Assess route to market/new route to market opportunities
●    As project lead, is responsible for commercial pipeline and for developing new projects
●    Transposes success stories & sharing best practices (and challenge sales to bring new opportunities)
●    Provides follow up and maintenance on "opportunity-list" in salesforce.com  
●    Promotes standard and tailor-made solutions for the specific range of product
●    Develops the PDI portfolio and product expertise within a specific scope for LMN portfolio with the sales team and R&D teams. Develops the portfolio’s projects and strategy
●    Participates in leadership courses for continued career growth
●    Coaching and mentoring of team members


About you:


●    Bachelor’s degree in related field required; Masters in Economics/Business/Food Engineering preferred
●    8+ years of experience in Marketing, R&D, Sales and in gourmet or food-related industry
●    Track record of significant successful business development for key accounts
●    Strong Segment insight (market, consumer, customer, retail) required
●    Business acumen and demonstrated quantitative skills
●    Ability to mentor and coach team members
●    Exercise professional conduct and sound judgment in all related areas
●    Strong communication and coaching skills
●    Ability to travel 30%


What you can expect from Barry Callebaut:

●    Competitive salary and comprehensive benefits package
●    12 paid holidays, generous PTO, plus your birthday off
●    Environment that welcomes workplace flexibility 
●    An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women’s Forum and the Racial Equality Forum!
●    Ability to grow personally and professionally within an organization that values development and internal career growth
●    Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all of our products.  

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

Nearest Major Market: Chicago

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