Sales Operations Support


Chicago, IL, US, 60654

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role: 


Barry Callebaut is a global organization poised for growth; a company which has embraced the vision to delight its customers, while out-performing its competitors, a business which is committed to sustainability, has innovation in its DNA, is a leader in complex manufacturing and supply chain solutions and is focused on being a best-in-class employer. Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living BC’s Values and of course loving chocolate.

The Sales Operations Manager supports the plans and implementation of sales activities, products and programs to select Cocoa accounts as the internal liaison between sales account managers, pricing, and customer service toward customer stakeholders. They will also take on ad hoc projects as needed to facilitate the needs of the business unit.

Key responsibilities include: 

●    Provide guidance to Customer Service for escalated issues related to customer orders, pricing and complaints to ensure service excellence

●    Coordinate periodic pricing and contract booking process

●    Manage the customer’s contract portfolio (closures, extensions, new item additions, volume transfers)

●    Collect data from Sales Manager and Project Manager on each account for new projects and submit new customer requests into Sales Force

●    Submit and track sample requests into Sales Force for new projects, customer lab work, the request of customer or sales team

●    Submit and track all Technical & Regulatory documentation requests for customer specific and item specific packets

●    Assist in investigation and resolution of contract related payment blocks

●    Prepare customer reports and presentations as needed for Cocoa Sales Managers

●    Maintain Customer Portals with most up to date information

●    Support intercompany contract flow


About you:

●    Bachelor’s Degree in an appropriate discipline

●    1-3 years of industry and/or direct customer facing experience

●    Excellent computer skills in Microsoft Office package, specifically Excel

●    Experience with SAP and/or Sales Force platform a plus

●    Motivated self-starter with ability to manage deliverables with limited supervision in a dynamic, fast paced environment

●    Outgoing & Engaging personality

●    Strong communication skills

What you can expect from Barry Callebaut:

●    Competitive salary and comprehensive benefits package
●    Paid time off, plus 12 paid holidays, plus your birthday off
●    Environment that welcomes workplace flexibility 
●    An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women’s Forum and the Racial Equality Forum!
●    Ability to grow personally and professionally within an organization that values development and internal career growth
●    Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all of our products.  

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

Were you missing anything in this job ad? Please share your feedback with us by clicking here.

Nearest Major Market: Chicago

Job Segment: Operations Manager, Sales Operations, Sustainable Agriculture, Supply Chain, Operations, Sales, Agriculture