Operations Analyst, Master Data


Chicago, IL, US, 60654

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 11,000 passionate Employees working in more than 35 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role:


The Master Data Operations Analyst is responsible for correct and efficient data management, recurring reports, data uploads, mass change requests, updating work instruction, data consistency checks, application maintenance in Master Data objects and operational activities. Master Data Operations Analyst provide support in various Master Data projects. This position is the first line of operational support for various departments (i.e. R&D, QA, Planning, Pricing, Customer Care, Sales, Accounting, AP, and Controlling). They cooperate with Senior Master Data Operations Analysts, Master Data Administrators, Senior Master Data Administrators, Master Data Domain Leads, Master Data Experts and Master Data Regional Managers.


Key responsibilities include:


  • Point of contact towards data management : creation / change / extension / suppress/ recover of following different Master Data Objects/Processes on various platforms (including: Sales Force – NPI, NCI, Remedy Force ticketing system, Reporting, Raw Material and Supplier Approval Tool, Packaging and Supplier Approval Tool, SRM Lightning, Lotus Notes, SAP PRD, SAP AC3,Gmail,VDI)
  • Product Portfolio management in scope:
    • Vendors
    • Customers
    • Choco Materials
    • Cocoa Materials
    • Vending Mix Materials
    • Decoration Materials
    • Marketing & Moulds Materials
    • Packaging Materials
    • Raw Materials
    • Finance Master Data (internal orders, GL accounts, cost center)
    • Label Printing Management including Printer Server  Support
    • Daily Queries from Pricing/Planning Team
    • Technical Sheets
    • Material Consistency Checks
  • Application maintenance for master data objects internal standard operational instructions maintenance
  • Maintenance of internal Master Data reports
  • System clean up and uploads
  • Cooperation with Senior Master Data Operations Analyst and Master Data Administrator, Master Data Domain Leads, Master Data Experts and Master Data Regional Managers
  • First point of contact for BC Americas entities
  • Cooperation with all BC entities globally
  • Active participation in different MD projects including implementation of new BC entities
  • Mass changes maintenance based on business request
  • Domains: all within MD scope


About you:


  • Bachelor’s degree in Business, Economics, or a Science related field
  • 2-3 years of experience in Master Data, Customer Service, Manufacturing, or Supply Chain
  • Knowledge of MS Office Suite (Excel and Access, including use and development of macros and VBA script.)
  • Knowledge of systems such as Sales Force, SAP, good knowledge of Excel, web-based applications
  • Language skills: English, fluent in speaking and writing; additional language as an asset
  • Detail oriented, results driven, team player, and proactive
  • Weekend work and overtime if necessary for the job and some travel required, less than 10%






If you want to learn more about Barry Callebaut, please find further information here.