Customer Service Representative - Corp. Accounts


Chicago, IL, US, 60654

Job Type: 

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role: 


Barry Callebaut is a global organization poised for growth; a company which has embraced the vision to delight its customers, while out-performing its competitors, a business which is committed to sustainability, has innovation in its DNA, is a leader in complex manufacturing and supply chain solutions and is focused on being a best-in-class employer. Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living BC’s Values and of course loving chocolate.


The Customer Service Account Manager is the contact for all order related activities including quotes, order entry, order status, inventory availability, pricing compliance, accuracy of order delivery deadlines, and complaint resolutions. The CSR's primary responsibility is managing the relationship between the Customer and Supply Chain.
A successful candidate will have experience managing high-volume B2B business. This position provides an opportunity to have a daily impact on our business and will regularly interface with our customers, Sales, and Supply Chain. The candidate must have a willingness to work through difficult situations and circumstances while keeping and portraying a professional disposition at all times.

Key responsibilities include: 

●    Enter a high volume of incoming orders into the SAP system accurately and promptly
●    Follow orders through the system from the time of order entry through invoicing
●    Manage and determine the appropriate method of order entry and shipment for accuracy and customer satisfaction
●    Provide accurate and timely communication including written correspondence, telephone, and electronic exchange to all internal and external customers
●    Negotiate with Planning and Distribution teams for product availability and expedite shipments and coordinate backorders
●    Collaborate with the Pricing team to obtain quotes upon customer requests, validate customer pricing, and alert the team of necessary contract modifications
●    Take responsibility for errors and initiate actions to prevent reoccurrence
●    Establish and maintain productive working relationships with customers, co-packers, and all internal departments
●    Investigate customer complaints regarding services, billing, and issues resulting in the appropriate resolution and corrective action for both the customer and Barry Callebaut
●    Utilize all available data sources to implement the most efficient and cost-effective logistical process for delivery of product to external customers


About you:
●    Bachelor’s degree required
●    At least 5 years in a Customer Service role
●    Manufacturing industry experience strongly preferred
●    At least 5 years of SAP experience preferred
●    Ability to troubleshoot and rapidly shift multiple priorities in a fast-paced environment
●    Independent thinker and a team player and works toward a collective goal
●    Exceptional customer focus and ability to build relationships
●    Strong written, oral, and interpersonal skills

What you can expect from Barry Callebaut:

●    Competitive salary and comprehensive benefits package
●    12 paid holidays, generous PTO, plus your birthday off
●    Environment that welcomes workplace flexibility 
●    An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women’s Forum and the Racial Equality Forum!
●    Ability to grow personally and professionally within an organization that values development and internal career growth
●    Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all of our products.  

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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Nearest Major Market: Chicago

Job Segment: Supply Chain, Sustainable Agriculture, Customer Service Representative, Supply, Operations, Agriculture, Customer Service