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Chocolate Academy Operation Officer

Location: 

Chicago, US, 60654 Lebbeke-Wieze, BE, 9280 Zurich, CH, 8005

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About You

 

At Barry Callebaut, we celebrate innovation, creativity, and a shared passion for chocolate. This role provides the opportunity to make a tangible impact on our Chocolate Academy's success, working alongside a talented team and world-class chefs.

 

Key Responsibilities Include

 

  • Salesforce Campaign Management:
    • Create and manage Chocolate Academy campaigns to track and optimize the conversion of on-site traffic into actionable insights.

 

  • Data Analysis & Reporting:
    • Monitor and track Chef KPIs to evaluate performance and contributions.
    • Design, generate, and maintain dashboards for actionable insights into Academy operations and service outcomes.

 

  • CMR Process Optimization:
    • Merge ITEMS and CMR (Chief and Marketing Requests) systems for streamlined operations.
    • Draft and implement improvements to the CMR request form to enhance usability and functionality.

 

  • Training & Enablement:
    • Conduct training sessions for Sales and Chef teams on effective Salesforce usage, focusing on linking opportunities to requests and maximizing platform adoption.
    • Serve as the key contact for Salesforce-related queries and operational reporting.

 

  • Operational Collaboration:
    • Act as the bridge between Sales, Marketing, and the Academy to support co-creation, training, and inspiration sessions that drive deal closures and client satisfaction.

About You

 

Skills and Qualifications:

  • Education: Bachelor’s degree in Business Administration, IT, Marketing, or a related field. Equivalent experience will also be considered.
  • Salesforce Expertise: Strong understanding of Salesforce reporting and campaign management.
  • Analytical Mindset: Strong ability to interpret data and translate it into actionable strategies.
  • Process Improvement: Proven ability to challenge and optimize business processes and collaborate on operational tools enhancements (e.g., request forms).
  • Training Skills: Interested and willing to grow in conducting effective training sessions for diverse teams.
  • Fluent in English, any other languages welcome

Preferred Experience:

  • CRM Experience: Experience working with Salesforce or similar platforms in a sales or operations environment.
  • Culinary Interest: Familiarity with the culinary or food service industry is a plus but not required.
  • Salesforce certification(s) (e.g., Salesforce Sales Cloud or Marketing Cloud) are a plus

 

Who You Are          

  • A collaborative team player with strong interpersonal and communication skills.
  • Self-driven, detail-oriented, and eager to take ownership of projects.
  • Comfortable working in a fast-paced, dynamic environment with a passion for operational excellence.
  • Curious and adaptable, always looking for ways to innovate and improve.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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Nearest Major Market: Chicago
Job Segment: R&D, Business Process, Research, Management

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