Analyst, Sales Operations

About the role: 

Barry Callebaut is a global organization poised for growth; a company which has embraced the vision to delight its customers, while out-performing its competitors, a business which is committed to sustainability, has innovation in its DNA, is a leader in complex manufacturing and supply chain solutions and is focused on being a best-in-class employer. Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living BC’s Values and of course loving chocolate.

The Analyst, Sales Operations collaborates with all Gourmet Regions and Specialties Sales Representatives to support all aspects of customer needs. You are a knowledge expert for Sales on: product information, pricing, reports, new product information, and data provider.

Key responsibilities include: 

●    Provide sales support for national customers in the US.

o    Product information: Provide customers with requested product information, accurately completing customer forms, sample requests, and technical / regulatory information for Quality Assurance related questions.

o    Pricing: Accurately quote price list products, review and manage price list promotions, and ensure customer specific price list change updates are sent to customers in a timely manner. You will work with customers, Sales, and Pricing teams to quote and book new business, ensuring accurate terms.

o    Reports: Download and format volume reports, contract balances, and order history, and provide guidance to Sales on analysis of data.

o    New Product Information: Assist Sales in submitting New Product Requests via Salesforce. Monitor flow - assist R&D with questions and changes.

o    Meetings: Assist Sales in preparing presentations to external and internal audiences. Coordinate meetings and provide guidance on sales results.

o    Customer Service: Assisting customer service representative with price discrepancies, providing replacing items and related questions.

About you:

●    Bachelor’s degree preferred

●    At least 2 years of experience in a Business environment

●    Software experience: Word, Microsoft Excel, PowerPoint, SAP, Salesforce

●    Ability to effectively work and communicate with various departments

What you can expect from Barry Callebaut:
●    Competitive salary and comprehensive benefits package
●    12 paid holidays, plus your birthday off
●    Environment that welcomes workplace flexibility 
●    An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women’s Forum and the Racial Equality Forum!
●    Ability to grow personally and professionally within an organization that values development and internal career growth
●    Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all of our products.