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Sr. Manager, QA

Location: 

Chatham, CA, N7M 5J4

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

Vacancy Status: Active vacancy (currently recruiting).

 

About the role:

 

The Site Quality Manager oversees the Quality Assurance Program to ensure compliance with the Barry Callebaut QMS, GFSI standards, regulatory requirements, and customer expectations. The role drives a culture of “Safety, Food Safety First, and Quality Always,” acts when issues cannot be resolved locally, and leads continuous improvement through lean principles. The manager ensures that all plant policies and procedures for Quality, Food Safety, and Sanitation are compliant and sufficient to meet or exceed internal, regulatory, and customer standards.

 

Key responsibilities:

 

  • Develop and lead the QA team, building capability to achieve strong performance in all Quality, Food Safety, and Hygiene metrics.

  • Manage customer, regulatory, certification, and corporate audits, visits, and inspections, ensuring proper follow‑up on all CAPAs.

  • Lead food safety programs, ensuring full implementation of the food safety plan, sanitation standards, food defense, and vulnerability assessments.

  • Support resolution of customer complaints by completing RCA cycles and ensuring effective corrective and preventive actions.

  • Collaborate with Operations, R&D, and Sales on new product introductions and site‑to‑site transfers to ensure quality and compliance.

  • Oversee sanitation standards, local laboratory equipment, QC materials, and inventory needed for quality operations.

  • Ensure timely and appropriate decisions on non‑conformities, out‑of‑spec materials, and other Quality/Food Safety issues.

  • Maintain an effective Document Management System, ensuring updated control documents, compliant product labeling, and proper batch release procedures.

  • Establish and track a balanced scorecard with key quality indicators, driving continuous improvement and long‑term quality planning.

  • Manage QA budgets and CAPEX needs, lead issue‑management teams, and perform other duties required to uphold food safety and regulatory compliance.

 

About you:

 

  • Master’s degree in Chemistry, Biology, Microbiology, Food Science or equivalent (or engineering degree with 7 plus years in food quality assurance)  

  • Minimum 5 years’ experience in food safety, including formal HACCP training, pathogen environmental monitoring and testing 

  • Formal training in FSSC22000 or BRC 

  • Certification in a quality management system such as ASQ preferred 

  • Knowledgeable in MS Office Suite, SAP Systems and other applications used in manufacturing e.g. scheduling, CMMS, MES, etc.

  • Travel requirements: occasional 10% to 30% based on assigned project locations.

 

 

Compensation: Annual Range: $121,280 - $151,600 CAD

Working Hours: 8:00am to 4:30pm

Shift Details: Monday to Friday

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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