Account Manager FM NA

About the role

• The key account manager role is responsible for delivering sales volumes and profitability for the FM business in North Africa excluding Morocco, through hunting and building a new customer base, managing and growing sales to existing customers and driving customer relationships and satisfaction. The role operates within the Business Unit Sales & Marketing strategy and the specific market sales strategy and guidelines, to plan, organize, direct and control all activities for a group of key customers to achieve medium- and short-term commercial results as expressed in volume, margins, customer profitability, market share, etc. 
• The incumbent is expected to be experienced, and mature, have strong communication skills and ability to maneuver within a matrix organization to drive volumes and profitability.

Key responsibilities include

• Hunt for and develop new customers, new products and new opportunities in assigned markets; maximize volumes, sales margins and customer profitability
• Develop and maintain new and existing customer relationships
• Be in front of potential customers to present solution-selling ideas, value propositions and a full product portfolio
• Research and analyze market/industry developments (including pricing, availability, quality, and new products/ trends) to prepare compelling customer proposals based on up-to-date market data
• Work closely with Customer Service to follow up on the delivery of goods to customers, and A/R on time.
• Manage the planning of resources (budget, forecast, expenses, etc)
• Collaborate with R&D to develop new recipes and/or adjust old recipes to optimize the portfolio to meet customer demands.
• Communicate with internal departments (R&D, QA, production, logistics, finance, etc.) to ensure that NPI and sales commitments can be properly executed.
• Scope: Geography/ Segment:  Algeria, Tunisia, Malta, Mauritania, Libya

About you

• Bachelor's degree, preferably in Business Commercial subject or Food technologist or equivalent; Master's degree preferred
• 8+ years of relevant experience in a commercial B2B environment, preferably in a multinational company in the food industry or FMCG; knowledge and experience of food ingredients/chocolate industry is a plus
• Solid understanding of working with large food manufacturers/ industrials
• Demonstrated track record of hunting and building sales portfolio 
• Fluent in Business English; the Native language in a specific country is an added advantage
• IT Skills in the MS Office and Google Suite
• Strong communication and negotiation skills
• Solid understanding of account management 
• Strong commercial acumen and understanding of basic business finance
• Good operational experience in coordinating with cross-functional teams toward fulfilling customer needs