Sr. Manager, Logistics Cluster - Global CPG

About the Role

The Logistics Cluster Lead (Local CPG’s) role will be instrumental to deliver reliable service and drive stickiness with our customers to enable long-term growth. 
The role will heavily interact with commercial/sales leaders/site logistics/3PLs in the markets and key customers to generate deep insights to support the country cluster strategic priorities. Taking accountability for driving performance improvements in local supply chain activities and to deliver improved service and cost-to-serve. 

This role will play a pivotal role in partnering with the respective Country cluster CSC Director to deliver upon the country cluster customer service & volume objectives and enable growth by driving excellence in execution and building strong relationships across the internal & external network (enabling the Next Level operating model)

•    Primary focus is on supporting the commercial business development of the country cluster by delivering reliable and responsiveness service for logistics at sites and distribution sites.
•    Owns and develops the Country cluster logistics strategy and route to market by identifying and balancing key drivers from an economic, industry, customer and competitive landscape perspective
•    Partnership with and leverage the GBS process towers & site logistics teams and act as an advocate for E2E integration and efficiency 
•    Active relationship management and engagement with central planning & logistics functions, regional supply chain teams and operations. Primary point of contact for all logistic related items in the Country cluster.
•    Ensures local market intelligence and day-to-day operations are in line with global, regional and local goals (e.g. SLAs, budgets, lead times, …)
•    Owns the Cluster country logistics & service levelActively participates in the demand validation and sign-off of the Country cluster CSC Director
•    Develops joint business plans with key customers and enables customer intimacy & proximity 
•    Supports the development of robust weekly plans and forecast consumption assumptions; leads the country cluster logistics discussions in partnership with Country cluster CSC Director. Actively participates in the demand validation and sign-off of the Country cluster CSC Director.
•    Be the SPOC of the Country cluster for any Global/Regional logistics projects
•    Ensure Global/Regional processes and policies are implemented and adhered to 
•    Support with regional warehouse and transportation needs with Head of Logistics and the network strategy.

Job Responsibilities Include

Scope

•    Dedicated regional cluster logistics unit for Global CPG
•    @185,000mT of annual sales volume 
•    ~80 Global Customers and ~400+ SKUs
•    Country cluster logistics budget of approx. 50 million CHF
•    Service level, inventory and perfect order objectives in logistics support

Oversees country cluster logistics

•    In Partnership with Country cluster CSC Director Inputs in monitoring market/customer intelligence and forecast enrichments
•    Support supply balancing activities related to demand shaping (and S&OEs)
•    Agree on a final S&OP and Budget demand plan and critical points to be escalated/resolved for Country cluster 
•    Align with commercial teams key NPI and promotions/activations
•    Provide logistics demand visibility to the Head of Logistics to ensure capacity with carriers
•    Deliver performance reviews & intakes with Head of Logistics
•    Monitors adherence to OTIF and carrier performance
•    Oversees regional implementation of S&OP and S&OE decisions for logistics performance

Oversees country cluster DC logistics

•    Inbound deliveries, finished goods shipping and product pickups
•    Manages transport & delivery issues
•    Transportation for liquid/solid transportation
•    Customs processing
•    3PL performance monitoring & tracking for logistics budget & drives logistics productivity and improvement projects
•    Partner with Head of Logistics and Local distribution strategy and warehouse needs (cost to serve)

Oversees country cluster order fulfillment (logistics and customer care)

•    Order management (execution and invoicing)
•    3rd party operations and root cause analysis for refusals/returns
•    Transport purchase and invoicing, incl. effective reporting for refusals/returns
•    Recall strategy and product recalls (in close alignment with Crisis management teams)
•    Order changes / cancellations and resolution of customer complaints and logistics
•    Implementation and follow-up of agreed customer SLAs
•    Key stakeholder exchange, and action plans based on customer performance reviews
•    Supervises the handle of product availability (i.e. escalations, shortages)
•    Supervises the management of incomplete orders
•    Owns service level review and problem breakdown analysis for service hits for logistics
•    Directs GBS logistics process teams

About You

Bachelors in any business / supply chain discipline
Proficient in English. French and/or Spanish as plus
Strong communication & presentation skills
Commercially savvy and balanced professional (excels in expectation management)
Ability to lead and manage change in a complex environment
Travel requirements: 30%
Min 10+ years of overall experience including 5+ years of relevant domain experience in food distribution industry
Proactive and collaborative approach, demonstrated people leadership via direct and indirect influencing
Experience in leading customer facing functions set-up/scale-up/transformation
Critical thinking, ability to spot trends and work with large data, multiple stakeholders and challenging context 
Direct experience in continuous improvement of logistics processes and systems
Problem solving skills through root cause analysis

What you can expect from Barry Callebaut
 
•    Salary plus annual bonus and our comprehensive benefits package
•    MyFlex PTO (unlimited!) and Paid Holidays
•    Environment that welcomes workplace flexibility and hybrid environment
•    An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women’s Forum and the Racial Equality Forum!
•    Ability to grow personally and professionally within an organization that values development and internal career growth