Customer Supply Chain Manager Iberia
Barcelona, ES, 8007
The Customer Supply Chain Manager is a crucial role to enable the Next Level operating model and ensure the CSD organization sits close to markets & customers. The role will be instrumental to deliver customer service objectives and drive stickiness with our customers to enable long-term growth.
The role will heavily interact with commercial/sales leaders in the markets and key customers to generate deep insights to support the country cluster strategic priorities. Taking accountability for driving performance improvements in local supply chain activities and to deliver improved service and cost-to-serve.
- This role will play a pivotal role in partnering with the respective Country cluster MDs to deliver upon the country cluster customer service & volume objectives and enable growth by driving excellence in execution and building strong relationships across the internal & external network (enabling the Next Level operating model)
- Primary focus is on supporting the commercial business development of the country cluster by delivering reliable and responsiveness service
- Owns and develops the Country cluster supply chain strategy and route to market by identifying and balancing key drivers from an economic, industry, customer and competitive landscape perspective
- Leverages and actively manages the GBS process towers & teams and act as an advocate for E2E integration and efficiency
- Active relationship management and engagement with Global planning & logistics functions, Regional supply chain teams and operations. Primary point of contact for all Supply Chain related items in the Country cluster.
- Ensures local market intelligence and day-to-day operations are in line with global, regional and local goals (e.g. SLAs, budgets, lead times, …)
- Owns the Cluster country supply chain budget & service level
- Actively participates in the demand validation and sign-off of the Country cluster
- Develops joint business plans with key customers and enables customer intimacy & proximity
- Supports the development of robust weekly plans and forecast consumption assumptions; leads the country cluster S&OE discussions
- Delivers NPI within the Country/cluster (incl management of obsolete or outlet inventory)
- Be the SPOC of the Country cluster for any Global/Regional projects
- Ensure Global/Regional processes and policies are implemented and adhered to
Oversees country cluster planning, regarding
- Inputs in monitoring market/customer intelligence and forecast enrichments
- Support supply balancing activities related to demand shaping (and S&OEs)
- Agree on a final S&OP and Budget demand plan and critical points to be escalated/resolved for Country cluster
- Align with commercial teams key NPI and promotions/activations
- Provide demand visibility to the supply & execution teams
- Deliver performance reviews & intakes with key customers
- Monitors adherence to OPR plans (demand, supply and orders)
- Oversees regional implementation of S&OP and S&OE decisions
EDUCATION, LANGUAGE, SKILLS & QUALIFICATIONS
- Post graduate in any business / supply chain discipline
- Proficient in English
- Strong communication & presentation skills
- Commercially savvy and balanced professional (excels in expectation management)
- Ability to lead and manage change in a complex environment
ADDITIONAL CONSIDERATIONS OR COMMENTS
- Travel requirements: 10 to 15%
- Others: Frequent customer visits & reviews
Job Segment:
Supply Chain, Logistics, Supply Chain Manager, Supply, Relationship Manager, Operations, Customer Service