Customer Care Agent


Barcelona, B, ES, 08007

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 11,000 passionate Employees working in more than 35 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!


The Customer Care Agent is the account contact of all order related activities, including quotes, order entry, order status, inventory availability, pricing compliancy, accuracy of order delivery deadlines and compliant resolutions. The Customer Service Agent is primarily responsible for managing the relationship between the Customer and Supply Chain.


Accountabilities Provide accurate and timely communication, including written correspondence, telephone and electronic exchange to all customers (internal and external). Manage and determine the appropriate method of order entry and shipment for accuracy and customer satisfaction. Negotiate with planning and distribution teams for product availability and if necessary expedite shipments and coordinate back orders. Collaborate with pricing to obtain quotes upon customer requests; validate customer prices and alert pricing of any necessary contract modifications. Take responsibility for errors and initiates actions to prevent re-occurrences. Establish and maintain a productive working relationship with customers, co-packers and all internal departments. Investigate customer complaints regarding services, billings and issues resulting in an appropriate resolution and corrective action for both the external customer and Barry Callebaut. Utilize all available data sources to implement the most efficient and cost-effective logistical process for delivery of product to external customers.



Diploma or similar vocational experience

2+ years in of experience in customer services, preferably within the manufacturing industry

Exceptional customer focus and ability to build relationships

Experience with SAP

Knowledgeable in MS Office Suite

English - Intermediate

If you want to learn more about Barry Callebaut, please find further information here.

Job Segment: Supply, Supply Chain, Customer Service, Operations

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