Senior Product Development Technologist / Product Development Manager


Bandung, JB, ID, 40256

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role

  • This position requires a detailed understanding of the development process and advanced knowledge of technologies to contribute to project objectives and outcomes. This role will be working under the supervision of a Customer PD Manager/Head PD.
  • The PD Technologist executes the Customer PD & PE function within the country scope. The PD Technologist acts as the face to the customer by advising customers in application and choice of the right product suitable for their setup and also face to the factory as the technical lead (PE) for the respective projects which he/she leads. This position also requires providing technical support and organize training courses about the full product range and application for existing and new customers with support from other teams like the Technical services team. The PD Technologist gets guidance and support from the Customer PD Manager/Lead on complex activities, ad hoc requests, and key issues in the execution of their duties.                                          


Key responsibilities include

  • Obtain Insights to Better Understand Trends and Customer Needs and Generate Ideas;  Translate  Insights  into  Concrete  Ideas for Specific Customers, e.g. Brainstorm between Product Experts, Technical Service, on Customer Target Group for Newly Developed Product from Global or Regional R&D team         
  • Demonstrate New Product to Customer and Check Interest, e.g. Inspiration Day, Customer Visit to Present New Product. Contact customer to ensure understanding and ask for further details on request. Receive Request from Customer to Create a New or Modify an Existing Solution; Balance Time and Resource Effort vs. Benefits of the Request, e.g. Discuss Feasibility, Assess risks, Ensure Compliance with Business Standards. Define Application Types Conform Customers Specs
  • Deliver production solutions -  brief- create/develop the solution from end to end i.e. lab to commercialization                      
  • Evaluate the first industrial trial and check the workability of the delivered solution. Collect Customer Feedback on Sample and Testings and Define Next Steps in Product Creation;  Receive  Customer  Feedback  on  Industrial  Trials  and  Define Refinements if Needed 
  • Project Management – regular follow up, align & communicate to Manager & team on various projects status
  • Perform Onsite and Offsite Customer General Trainings with the support of the Product Expert / Application team. Provide Physically or Remotely Assistance to Industrial Trials at Customer for new products with the support of the Technical Service Team    
  • Customer PD related
    • Ensure to maintain a good overview of projects for the accounts & also customer capabilities, product portfolio, future projects, and launches.
    • Acts as the face to the customer by advising customers in application and choice of the right product range, suitable to the installation and physical environment of the customer's needs.
    • Work closely with and advise Sales and Marketing linked to specific product or application need suitable to the brand’s operational footprint and align on product presentations.
    • Provide technical support to existing and new customers, and create new market opportunities.
    • Assure development of internal and external clients’ relations and maintain communication.
    • Present findings such as customer need and views internally to achieve shared goals.
    • Ensure that a long-term application service is maintained and reviewed with all customers. Take the lead in organizing/running training, assigning the right people, and involve other R&D functions where necessary – for customers and potentially internal staff as well.
  • Product Expert Related - Functional Activities
    • Request Internal and External Sensory Tests with QA, e.g. Perform Panel Tests
    • Support Process Engineer During Industrial trials when required
    • Assess the Request from Technical Point of View, e.g. Discuss Feasibility of a Project with Operations, Production, QA, or Technical Advisor
    • Identify, Inform and Organize Project Members and Stakeholders, e.g.Establish a Team for Innovation or Large projects, Organize Team Meetings
    • Collaborate with Subcontractors for NPi at their Facilities
    • Support OSCO in defining Business Case for Investment, Analyse and Get Approval
    • Assess and Approve Usability of Existing Raw Material, Label, and Packaging.
    • Obtain Insight in Existing Production Possibilities, e.g. Ask Approval from Planning for Big Volume Projects
    • Analyse Customer or Competitor Sample
    • Define Primary, Secondary and Tertiary Packaging Requirements, Define Layout and Provisional Content of Label and Request for New Packaging Packaging Information/Specs to Supplier


About you

  • Bachelor / Master Degree in Business Administration, Food Science, or similar
  • 4-6 years of experience in the food industry
  • Experience in Project Management
  • Outstanding presentation skills
  • Experience in Sales or client interaction
  • Good knowledge of working tools (MS Office, Salesforce, SAP,…)
  • Fluent Business English



At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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