Key Account Manager - Jakarta, Indonesia


Bandung, JB, ID, 40256

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 11,000 passionate Employees working in more than 35 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role


This position will be responsible for managing Key Accounts in Indonesia.  He/she will have additional coverage for Indonesia’s existing and future accounts.


 Key responsibilities include


  • Account Management
  • Open book contracting and contract position management
  • Develop and sell through new product proposals by working closely with the client R&D/Marketing and BC R&D
  • Work with internal stakeholders in resolving issues that arise from time to time relating to supply chain, factory, new capacity/line expansion, etc.
  • Manage overall coordination/run SteerCo process for new factory build in West Java


About you


  • Strong customer relationship builder: able to build deep relationships with multiple stakeholders (procurement, R&D, marketing, operations) in the customers’ organization, project credibility, and sell through new projects for BC
  • Exceptionally effective at working with internal stakeholders. Need to be able to resolve and move forward issues relating to pricing, R&D, supply chain and factory
  • Must be effective in navigating a complex organization, project credibility internally, and pick up quickly BC “ways of working”
  • Self-directed with a high level of ownership, drive, and ability to “know what to do”; should not need to be micro-managed
  • Strong analytical skills:
  • Ability to review and manage well open book pricing, contract positions
  • Work with the R&D team to find the right solutions on product proposals
  • Resolve and find solutions to complex problems that may occur from time to time e.g. supply chain, factory, capacity expansion
  • Strong project management skills:
  • Ability to drive forward complex multi-month projects with customers that require coordination with multiple remote stakeholders
  • Potentially to provide overall coordination of a future new factory build in West Java

If you want to learn more about Barry Callebaut, please find further information here.

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