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QA Customer Specifications Administrator

Location: 

Banbury, GB, OX16 3UU

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

The role exists to provide prompt and accurate information and documentation to all UK customers of Barry Callebaut. The quality specifications administrator is responsible for completing all customer requests and documentations including site approval questionnaires, customer specifications, traceability requests, paper base audit questionnaires, product information to support customer claims and all customer ad hoc requests.

 

 KEY RESPONSIBILITIES:

  • Complete customer requests and documents that will include site approval questionnaires and customer specifications about the company’s products and services
  • Review specifications on customer platforms within by given deadline
  • Maintain Halal and Kosher Religious certifications
  • Populate, organise and maintain internal QA documentation including specifications, statements and procedures, to ensure up-to-date, relevant information is distributed
  • Organise and maintain customer details/information and communicate directly with customer where necessary
  • Collaborate with customer care and corporate teams to deliver high-quality customer service and communicate accurate information

 

ABOUT YOU:

  • Degree (or equivalent) in Chemistry, Food Technology, Biology or similar
  • Previous experience in a laboratory or quality environment
  • A solid understanding of food technology
  • Highly numerate and literate with effective communication skills (verbal and written)
  • Computer literate - the ability to use Microsoft Office Packages is essential and having an operational knowledge of SAP is advantageous
  • Experience of working with Salesforce is advantageous
  • Proactivity; a “can-do” attitude with the ability to use initiative and show resilience

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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