National Account Manager HoReCa and Bakery Chains


Banbury, OXF, GB, OX16 3UU

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

This is a fantastic opportunity for a highly dynamic and experienced National Account Manager who will be responsible for the growth and profit of specific HoReCa & Bakery Chain Accounts.


As an ambitious, experienced and highly motivated individual you will be able to quickly build relationships with customers and driving growth. Being part of a cross functional team, including The UK Chocolate Academy, R&D & Marketing, you will be supported to maximise innovation and range extension within Chain Accounts, leveraging Barry Callebaut’s expertise and whole product portfolio to drive growth through customer specific concept solutions.


Key responsibilities:

  • Growing and developing existing customers, together with generating new business 
  • Understand customer market, capability & position to create joint business plans that drive growth across BC’s product range
  • Develop positive working relationships with key stakeholders within the customer including sales, buying, technical, NPD & supply chain
  • Produce reports on customer and competitor activity; taking responsibility to share/take action where necessary
  • Arrange and manage quarterly business reviews with key customers
  • Co-ordinate Trade Marketing activities for key customers
  • Contract Management: ensure timely administration of contract bookings and payments including formal follow up with appropriate parties e.g. customer/pricing officer/ credit control


Essential skills and experience:

  • Educated to degree level (preferably in a relevant field of study such as business, economics, or food science) with strong planning, organisation, and prioritising skills
  • 5+ years FMCG experience managing Chain Accounts
  • Experience managing a full P&L
  • Outstanding presentation skills
  • Strong Account Management Skills and relationship building skills
  • Ability to analyse and manipulate data with strong computer literacy across Google, MS (Excel predominately), SAP & Salesforce applications
  • Experience of analysing market information and forecasting sales opportunities
  • Effective end to end project management


About you:

  • Dynamic, passionate, entrepreneurial, customer focused, act with integrity and team spirit
  • High self-motivated and resilient
  • Proactive approach with effective problem solving abilities
  • Commercial flair 
  • Works well independently


This role requires regular travel (3-4 days per week) and the successful applicant will be expected to attend the Head Office in Banbury either once per week or several times a month (including for team meetings). A full driving licence valid in the UK is therefore a prerequisite.


We reserve the right to close this advert earlier than the stated closing date if sufficient suitable applications have been received. To avoid disappointment, please submit your application early.


Closing date: 30 June 2023


At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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