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Director Global Consumer and Market Insights

Location:

Banbury, GB, OX16 3UU Zundert, NL, 4881 XZ

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the Role

We are currently hiring for a driven and experineced CMI leader to join our team and play a pivotal role in shaping consumer-centric strategies. This role will focus on generating actionable insights to support business growth, working closely with cross-functional teams to influence key decisions across marketing, innovation, and commercial functions. You will bring a strong understanding of consumers and markets, ensuring that insights are translated into impactful business outcomes.

Key Responsibilities include

Lead and deliver Consumer & Market Insight (CMI) projects to support strategic decision-making
Translate complex data and insights into clear, compelling recommendations for stakeholders
Partner closely with Marketing, Sales, and Innovation teams to shape product, brand, and category strategies
Design and manage quantitative and qualitative research initiatives
Drive a consumer-first mindset across the organization
Influence senior stakeholders through strong storytelling and insight-driven narratives
Monitor market trends, consumer behaviors, and competitor activities to identify opportunities for growth
Ensure best-in-class research methodologies and continuous improvement of insight capabilitiesAbout You
Solid experience in Consumer & Market Insights (CMI), ideally within the food or FMCG industry
Proven ability to influence stakeholders and drive decisions through insights
Strong analytical skills with the ability to synthesize data into actionable recommendations
Excellent communication and storytelling capabilities
Collaborative mindset with experience working across multiple functions
Commercial acumen and a strong understanding of consumer-driven growth
Degree in Marketing, Business, Psychology, or a related field, or equivalent experience

About You

Degree in Marketing, Business, Psychology, or a related field, or equivalent experience
Solid experience in Consumer & Market Insights (CMI), ideally within the food or FMCG industry
Proven ability to influence stakeholders and drive decisions through insights
Strong analytical skills with the ability to synthesize data into actionable recommendations
Excellent communication and storytelling capabilities
Collaborative mindset with experience working across multiple functions
Commercial acumen and a strong understanding of consumer-driven growth

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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