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GM Sales Coordinator SEE

Location: 

Athens, GR, 151 24

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!
About the role:
As a Gourmet Sales Coordinator, you play a central role in supporting the sales organization across the SEE region. Acting as a link between customers, sales teams and internal stakeholders, you ensure smooth execution of all sales‑related activities: from lead tracking and quotations to order management and reporting.
This role combines strong administrative coordination with customer‑facing responsibilities, making you a key contributor to both customer satisfaction and sales performance.
 
Key responsibilities:
  • Act as a key contact for customer inquiries and follow up on order status.
  • Coordinate meetings, sales appointments and communication with customers.
  • Support Account Managers in demand forecasting, contract management and pricing topics.
  • Assist in resolving pricing issues, invoice queries and order‑related challenges.
  • Create and process customer orders accurately and on time.
  • Manage rush orders and monitor pending orders to ensure timely execution.
  • Coordinate sample requests and track execution.
  • Support management of customer accounts and ensure smooth administrative processes.
  • Maintain and update price lists, trade terms and customer records.
  • Track sales performance and prepare reports, dashboards and presentations.
  • Analyze trends and support the development of sales strategies.
  • Monitor and improve sales administrative processes across the team.
  • Work closely with Sales, Marketing, Finance, Supply Chain and Logistics teams.
  • Ensure alignment between quotes, contracts and operational execution.
  • Support coordination of projects for key accounts and track deadlines.
 
About you:
  • Bachelor’s degree in Business, Sales or a related field (or equivalent experience).\
  • Experience in a sales or customer service environment.
  • Knowledge of SAP and CRM systems is preferred.
  • Strong analytical mindset and ability to interpret sales data.
  • Excellent organization and time‑management skills.
  • Strong communication and interpersonal skills with customer‑focused mindset.
  • Ability to multitask and manage priorities in a fast‑paced environment.
  • Good knowledge of Excel and reporting tools.
  • Fluent in English, both written and spoken.
 
We offer:
  • The opportunity to work with a leading global chocolate company and drive success in the gourmet segment markets and customers in SEE region 
  • A dynamic and collaborative work environment that values innovation and growth.
  • Competitive compensation, including benefts bonuses like health insurance.
  • Opportunities for professional development and career advancement within Barry Callebaut's global organization.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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