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FM Account Manager Greece

Location: 

Athens, GR, 151 24

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the job:

 

Promoting Barry Callebaut sales by visiting customers throughout the respective territory in South East Europe, presenting BC value proposition to Food Manufacturers (FM) from Confectionery, Biscuits, Ice Cream industries, acquisition of new Customers and involvement in projects with existing partners to deliver the Sales plan. Enabling further development of our positioning in the market (market intelligence, direct customer interaction). Involved in setting up the business plan with internal stakeholders (sales, demand planning, production, marketing, R&D). Executing the agreed action plan in the field.

The position is based in Greece.

 

Key responsibilities include:

 

  • Pursue sales leads; visit existing and new customers; assess customer needs and suggest appropriate products and services; respond to customer enquiries; negotiate prices and delivery times within limits of authority; and conclude sales orders to meet revenue targets.

  • Drive the new business activities for volume and margin growth through appropriate portfolio penetration

  • Develop long-term sales plans for customers, monitor and adapt sales activities so that these objectives are met.

  • Meet commercial objectives and execute the Fiscal Year plan by implementing SEE FM Sales Strategy, and contribute to the development of annual and longer-terms business plans, forecasts, and budgets.

  • Close collaboration with other BC departments to deliver business objectives.

  • Supporting the Sales Manager in daily operations and various projects with existing and new customers

  • Collaboration with customer stakeholders; internally ensuring collaboration with Procurement, R&D, QA, marketing, etc.; pursue higher level relationships within the Business.

  • Represent company at trade events to promote the company when needed and relevant with account (where applicable).

  • Provide guidance to Customer Service for escalated issues related to customer orders, pricing and complaints to ensure service excellence.

  • Manage cash collection process in line with KPI targets on over dues.

  • Utilize SalesForce.com to capture all customer interaction and Opportunities

  • Prepare customer reports and presentations as needed

  • Ensure knowledge and know-how within the area of expertise is continuously updated and relevant

  • Conduct weekly debrief with Sales team regarding forecast, sales pipeline, and following weeks’ actions

 

About you:

 

  • Bachelor’s degree in Business/Management or Food Science

  • 3+ years of relevant experience in food or food related industry in a Field Sales department or Commercial function

  • Business acumen and demonstrated quantitative skills

  • Excellent selling, networking, communication skills to help build strong business relationships with clients.

  • Strong English communication skills

  • Fluent in local language (Greek)

  • Proficient in Microsoft Office suite

  • SAP and CRM (SalesForce.com) acumen is a plus

  • Able to work remotely without constant supervision

  • Driver’s license B

 

 

 

 

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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