Quality Assurance Supervisor


St. Albans, VT, US, 05478

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 11,000 passionate Employees working in more than 35 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

Summary of Position: The Quality Assurance Supervisor is an integral member of the site team. The Quality Assurance Supervisor responsibilities are to oversee the daily tasks of the quality department including maintaining quality assurance programs as per Company Policies and Procedures. The Quality Assurance Supervisor must be able to communicate and interact with all levels of personnel and assimilate pertinent information and data. The Supervisor must possess the ability to manage multiple activities as well as urgent requests in a professional and timely manner. Excellent understanding of principles of Food Safety, Laboratory Safety and Quality Assurance and Control with ability to train fellow employees and facilitate plant wide programs.



  • PCQI certified and work with the QA Manager to oversee the requirements of FSMA and product releases.
  • Direct oversight of the daily work activities of the Quality Staff
  •  25% of time to be spent on the shop floor for coaching & training for staff
  • Oversight of the analytical testing program and micro releases   
  • Manage sensory program, releases and training
  • Manage customer requirements for retail business.
  • Completion of CAPA reports for critical customer complaints.
  • Compile reports for BC KPI’s, Supplier NCR’s, GMP, First Time Right
  • Supervise staff (multiple shifts, 24/7 operation) as well as develop direct reports
  • Directly interact with internal departments and other functional areas to facilitate QA operations
  • Oversee the lab supplies and inventory
  • Participate in third party and internal audits as assigned.
  • Oversee plant-wide training as well as specific plant employee training as it pertains to principles of Food Safety, Laboratory Safety and Quality Systems.
  • Perform projects and special requests as assigned (site committees, continuous improvement)



  • Teamwork and Cooperation- be part of a team, working together seeking ideas and opinions for planning and decision-making.
  • Flexibility/Initiative – ability to adapt and work effectively in a variety of situations; take action before being required to do so.
  • Concern for Order, Quality and Accuracy – reduce uncertainty in the immediate environment.
  • Analytical and Conceptual Thinking - Systematically identifies and understands problems.
  • Information Seeking – make an effort to get more information and not accept quality at face value.
  • Creative Thinking – ability to problem solve and identify creative solutions to achieve optimum results

Job Qualifications:

  • BA/BS degree (Food Science, Microbiology, Biology, preferred)
  • High level of computer competency (SAP, Microsoft Office)
  • Excellent communication skills
  • Experience within the Food Industry or related GMP regulated industry highly desirable
  • Understanding of Food Safety, HACCP highly desirable
  • Exposure to and experience with ISO, GFSI (BRC/SQF), Kosher, regulatory highly desirable

Working and environmental: 

  • Laboratory setting in a fast paced food manufacturing environment
  • May need to lift up to 50 lbs occasionally
  • Federally regulated industry
  • Facility operates on a 24/7 schedule

If you want to learn more about Barry Callebaut, please find further information here.

Nearest Major Market: Burlington Vermont

Job Segment: Manager, Law, Food Safety, QA, Quality, Management, Legal