Customer Service Executive


Port Klang, 10, MY, 42000

Job Type: 

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role

Prime customer contact and interface customer's requirements into sales orders and/or action items for internal and external stakeholders to execute. Stakeholders from pre-contract state to managing of accounts receivables include customers, suppliers, group companies, freights forwarders, truckers, loading and destination customs, banks, carriers, pre-shipment inspection officers, courier companies and internal departments.



  • Review and monitor customer's monthly forecast and drive to meet the committed numbers
  • Drive customer service performance index to exceed customer's expectations and to achieve No 1 or 2 Supplier Performance rating at lowest possible cost.
  • Service Complaint & Investigation Report
  • Assist in 3rd party invoice issuance and sending of shipping document


  • Forecast sales volume & transaction reporting
  • Update 3 Months Rolling Forecast Report
  • Update Weekly Summary Report    

        Sales & Trading ;

  • Assist in customer enquiry, visit and other customer related issues
  • Assist in sales order processing
  • Assist in overview of balance contract
  • Supply Chain Logistic /Warehouse – Cargo allocation, Ad-hoc delivery/shipment
  • Shipping –  Shipment confirmation, vessel booking, inspection, documentation, labeling, etc
  • Planner -  Stock movement information &  stock readiness status, batch allocation for special request - FIFO and  review of production schedule based on customer requirement


About You;

  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management or equivalent.
  • At least 2 Year(s) of working experience in the related field is required for this position.
  • Required Skill(s): Strong communication, interpersonal & negotiation skills, strong coordination & organizing ability and overall point of view, with the ability to prioritize & proactively complete project. Has knowledge of trade documentation negotiations, incoterms and shipping documentation ie Certificate of Origin
  • Preferably Junior Executive specialized in Customer Service or equivalent.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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