IT Technician Italy


Milano, 25, IT, 20143

Job Type: 

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the Role

The IT Technician is responsible for the deployment, support and correct functioning of information technology architecture within the site(s) of Italy.

He/She will report to the IT Country Supervisor.

He/She will based in Milan.


Key Responsibilities include

● Focus on the local IT operations, cover local LAN, clients (desktops, laptops, printers), local print/file servers and Telecom (Voice & Mobile Data) in line with the Group’s IT strategy

● Deploy and support local IT Infrastructure for the site(s) in scope : PC’s, printers, LAN, local servers, telephony (fixed, mobile)…. in line with Group IT standards. Participate in Corporate IT projects which impact the supervised site(s)

● Ensure professional “daily operations” of the IT infrastructure components, against SLA’s and targeted cost levels and within the agreed procedures and guidelines

● Manage local vendor relations for locally provided services

● Ensure a professional follow up of all end user requests and works towards solutions within agreed SLO timeframes (technical support, assistance, training)

● Keep up to speed with “best-practice” evolution in his/her respective technical area (market trends, adoption of technology by other multinational companies).


About You

● Diploma / Bachelor Degree in Information Technology or similar vocational education

● 1-4 years of relevant work experience in an IT field preferably within an international company

● Proficient in the IT infrastructure tools of the BC group for LAN (wired and wifi), clients (desktops, laptops, tablets, multifunctional printers), local print/file servers (with virtualization), telecom voice & data (VOIP)

● Experience with endpoint management software (Altiris, other)

● English and Italian - Fluent

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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