IT Infrastructure Support


Novi Sad, VO, RS, 21000

Job Type: 

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the position


Our position IT  Infrastructure Support is based in Novi Sad, Serbia.

IT Infrastructure Support is responsible for the deployment, support and correct functioning of information technology architecture within the site of the country. The role has no supervision responsibility.


Key responsibilities include:

  • With focus on the local IT operations, cover local LAN, clients (desktops, laptops, and printers), local print/file servers and Telecom (Voice & Mobile Data) in line with the Group’s IT strategy.
  • Deploying and supporting local IT Infrastructure for the site’s in scope: PC’s, printers, LAN, local servers, telephony (fixed, mobile) in line with Group IT standards.
  • Participating in Corporate IT projects which impact the supervised site(s).
  • Ensuring professional “daily operations” of the IT infrastructure components, against SLA’s and targeted cost levels and within the agreed procedures and guidelines.
  • Managing the local IT Opex and Capex budgets against predefined targets – locally roll-out cost improvement / efficiency projects.
  • Managing local vendor relations for locally provided services.
  • Ensuring a professional follow up of all end user requests and works towards solutions within agreed SLO timeframes (technical support, assistance, and training).
  • Keeping up to speed with “best-practice” evolution in his/her respective technical area (market trends, adoption of technology by other multinational companies).


About you:

  • Diploma / Bachelor Degree in Information Technology or similar vocational education
  • 2-3 years of relevant work experience in an IM/IT field is preferred
  • Knowledge in basic IM/IT techniques and concepts
  • Knowledge in MS Office Suite, database management and SAP
  • Advanced level of English both written and oral
  • Native in Serbian
  • Hands-on mentality
  • Having good social skills
  • Can work alone, but a good team player too


Our strength comes from the passion and expertise of our people. As we strive to create an environment in which our people can continue to learn and develop their skills on an ongoing basis, it is our goal to encourage entrepreneurship and creativity. Apply for one of our interesting positions today and start a great career in the world of cocoa and chocolate.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.