Supervisor, IT


Chicago, IL, US, 60654

Job Type: 

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role: 


Barry Callebaut is a global organization poised for growth; a company which has embraced the vision to delight its customers, while out-performing its competitors, a business which is committed to sustainability, has innovation in its DNA, is a leader in complex manufacturing and supply chain solutions and is focused on being a best-in-class employer. Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living BC’s Values and of course loving chocolate.

The role of the IT Supervisor is to support the data-processing environment of Barry Callebaut North America. This position oversees the day to day IT Operations for the America Midwest and West region that consists of Chicago Corporate Americas HQ, Chicago-Plant, Robinson, Illinois, and American Canyon, California sites.  This includes assisting in the planning, installation, configuration, maintenance and optimization of equipment and software while minimizing the downtimes. The Supervisor must also analyze, diagnose, solve and document problems as they occur.  

The main focus is on the America Midwest and West region, but being a member of the North American Team, the supervisor contributes to the new developments, improvements and maintenance efforts for the entire group.  
The supervisor must be available for other responsibilities, projects and assignments and willing to participate in the general user support effort. The supervisor has 1 direct report IT technician for the region.



Key responsibilities include: 


  • Provide IT Primary Helpdesk services for Chicago-HQ, Chicago-Plant, Robinson, IL, and American Canyon, CA sites
  • Provide as needed support to remote laptop users and other BC facilities remotely   
  • Provide as needed support for local Audio/Video equipment
  • Provide as needed support for Samsung Smartphones to cellular users
  • Provide basic training to new employees on how to use IP Phones, Google Apps, network software, network printers, voicemail and other resources
  • Configure, install and maintain Dell desktops/laptops, HP printers, monitors, Samsung Smartphones, Cisco IP phones, and all underlying peripherals and software as needed
  • Create network accounts for new users
  • Reset user passwords as needed
  • Address user service request via Remedy Ticketing system
  • Provide periodic on-call and after hours support on a rotation basis


About you:


  • 5 years work experience in IT providing helpdesk support in an office environment
  • Team Lead or Supervisory experience with direct reports preferred
  • College or technical school studies in related field a plus but not required
  • Experience in support of Windows 10, Windows 7, MS Office Products
  • Experience in support of Gmail & Google Apps environment is a plus
  • Experience providing support in both wired and wireless environments
  • Experience with Software installations and Virus removals
  • Experience with Windows Active Directory required
  • Experience providing remote support to users required
  • Willingness to build up knowledge in Barry Callebaut specific tools
  • Excellent people, communication, and customer service skills
  • Ability to work under pressure and independently without constant supervision
  • Ability to take ownership of a project from start to finish
  • Ability to continually learn, work and keep up in a very fast paced  and continually changing environment
  • Must be willing to travel to America Midwest and West sites as needed


What you can expect from Barry Callebaut:


  • Competitive salary and comprehensive benefits package
  • 12 paid holidays, plus your birthday off
  • Environment that welcomes workplace flexibility 
  • An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women’s Forum and the Racial Equality Forum!
  • Ability to grow personally and professionally within an organization that values development and internal career growth
  • Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all of our products.  

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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Nearest Major Market: Chicago

Job Segment: Sustainable Agriculture, Supply Chain, Manager, Supply, Agriculture, Operations, Management