QA Manager


Bandung, JB, ID, 40256

Job Type: 

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role

  • Within the overall business and corporate QA strategy organize, direct, coordinate, and control all quality assurance activities in the geographic area in order to support and contribute to the achievement of short and long-term Area business objectives.
  • The Quality Assurance Manager is responsible for the overall Quality functions at Bandung. He/She is the default Food Safety Team Leader, who manages the food safety team and organizes its work. He/She needs to ensure that the food safety management system is established, implemented, maintained, and updated through a multidisciplinary & trained team. The Quality Assurance Manager is also responsible for reporting to the organization’s top management on the effectiveness and suitability of the food safety management system. 
  • The Quality Assurance Manager is responsible for the Food Safety and Regulatory requirements of the organization.


Key responsibilities include

  • Safety/Security/Hygiene
    • Work with relative departments to supervise the implementation and maintenance of all safety, health, and environmental procedures in accordance with company policies and standards.
    • Lead managing factory GMP and ensure corrective actions are timely and effectively taken.
  • Food Safety and Quality System Management – System Compliance
    • Ensure compliance with all ISO, HACCP, BRC, and HALAL standards and customer/external audit requirements;
    • Prepare and successfully complete internal, second, and third-party audits;
    • Build up good relationships with the local authorities and assure full compliance with national and international quality/food safety-related legislation;
    • Contact Corporate to do ring tests, reporting, and provide quality input on projects
  • Food Safety and Quality System Management - Measurements and Testing
    • Oversees measures, records, and reports dimensional, functional and visual attributes in compliance with specified requirements
    • Make sure that timely maintaining optimum performance and internal calibration checks on quality-related equipment and schedules calibration of equipment requiring outside calibration
    • Maintain measurement database integrity
  • Food Safety and Quality System Management - Documentation
    • Documents and reports all supplier quality-related issues per document procedures
    • Controls and reports all nonconformance products per documented procedures
    • Ensures completion of all customer required testing
    • Reports production quality through Certificate of Compliance or Analysis as specified by the customer
  • Food Safety and Quality System Management - Customer Relationship Management regarding Quality issues
    • Works with production and customer to determine optimized process settings to assure specified requirements are met (specifically during sampling and product qualification process)
    • Input on periodic customer visits as needed
    • Lead involvement in the customer complaint process
    • Complete survey and questionnaire and answer technical questions from customers;
  • Food Safety and Quality System Management – Supplier Management
    • Audit suppliers and subcontractors per requirement;
    • Closely work with Purchasing/Sourcing on new suppliers development;
  • Productivity
    • Prepare, monitor, and control departmental expense budget;
    • Efficiently support production and other departments on quality-related affairs to enhance timely supplying or problem-solving.
    • QA overtime control.
  • People Management
    • Ensure all employees understand and follow company policies and procedures.
    • Provide training and supervision to all personnel performing quality testing within the quality lab and on the production floor
    • Manage the team ensuring staff is motivated, trained, and ready to achieve objectives, in a positive social climate.
    • Develop management talents necessary to achieve short and long-range objectives by effective direction, coaching, and training according to an overall manpower planning;
  • Continuous Improvement
    • Continuously develop best practices and optimize quality system /WI.
    • Play a key role in supporting all company projects where needed;
  • Internal stakeholders
    • Supply Chain: To ensure all deliveries to customers is on time in full and continuous improvement in service complaint.
    • Customer Service: To ensure technical questionnaires are completed and product complaints are resolved effectively and efficiently.
    • Purchasing: To ensure all incoming materials meet BC requirements. Arrange for supplier audit
    • Sales: Seek advice on quality and timeline compliance with customer requirements
    • Production: To fulfill product specifications via the quality control process
    • HR: In terms of staff welfare and recruitment, discipline issues, compliance with audit and training
    • R&D: To perform quality analysis and approval for new product
    • Finance: To justify compensation for customer complaints and monthly report reporting
    • Project: To ensure the design for the project meets HACCP requirement
    • BC Corporate: Reporting and meeting corporate standard/testing method, etc
  • External stakeholders:
    • Customer: To support audit, attend to complaints on quality issues, specifications, and inquiries
    • Certification Body: For auditing purposes, i.e. BRC, Halal, etc
    • Supplier: To resolve the incoming raw material quality issue
    • Laboratory: Organise quality tests
    • Regulation: To ensure the compliance with regulatory requirements
    • Unions: As required


About you

  • Bachelor's Degree or above in Biology/Chemistry/Food Technology/Biochemistry
  • 8 - 10 years of working experience in QC/QA functions of related food industries.
  • HACCP, GFSI, FSSC 22000, ISO22000, and knowledge in the cocoa and chocolate industries.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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