Customer Care Agent Export

Location: 

Aalst, VOV, BE, 9280

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 11,000 passionate Employees working in more than 35 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role: 

·         As Customer Care Agent you act as the customer’s central contact with Barry Callebaut. A specific customer portfolio is assigned to you and you act in tandem with one of our commercial people to quickly and adequately respond to all the customer's needs.

·         In this role you monitor the order to cash process and ensure the right amount of the requested product is delivered at the right price and on time to the customer. If the agreements do not work out as planned you make adjustments or suggest alternatives.

·         As central point of contact you steer the other departments to ensure maximum respect of the agreements reached with the customer. For certain partial tasks you can rely on the support of our customer service experts. In case of absence of a colleague, the files are transferred to a backup.

·         To guarantee quality services, you have ample knowledge of the customer's activities and you are permanently building a good understanding with your customer.
·         You report to the Customer Care Team Lead and will be based in Aalst (EDC) as part of the export team. 

 

About you:

·         You followed higher education and you have a bachelor or master in preferably a commercial direction. About 3 years of experience in a similar position and context is a must.

·         Experience in expedition and international logistics is a plus. 

·         You are exceptionally customer-friendly and service-oriented, your method of working is analytical and organised.

·         You are also solution-oriented, meticulous in the execution and you constantly want to make improvements.

·         You have a good dose of positive assertiveness and commercial feeling, you are flexible and stress resistant.

·         A good co-operation is important to you and you communicate in an open and enthusiastic manner.

·         You are fluent in Dutch and English, both spoken and written. French is certainly a strong plus.

·         You have affinity with IT systems and Microsoft Office holds no secrets to you.

 

What we offer 

Barry Callebaut offers a challenging and dynamic international work environment with real opportunities for growth and self-development. You will find yourself in real sales and production company with a stimulating working atmosphere. Your enthusiasm and hard work are rewarded with a highly competitive salary & benefits package.

If you want to learn more about Barry Callebaut, please find further information here.


Job Segment: Customer Service, Bilingual